As the Year of the Snake slithers in, we welcome a time of wisdom, transformation, and resilience. The snake represents agility and strategic thinking. It also brings uncertainty, rapid change, and the need for adaptability, making 2025 the perfect year for us at Shangri-La Dubai to refine our approach and continue setting new standards in hospitality with strategic foresight. With the industry shifting toward hyper-personalization, sustainability, and seamless tech-driven experiences, staying ahead means constant evolution. We are tackling this year with a clear strategy: investing in our people. Learning & Development remains at the heart of our success, and we are setting the stage with strengthening our already thriving learning culture, certifying Learning Specialists, sharpening our focus on succession planning, and accelerating talent development initiatives. We forge ahead through upskilling our team to anticipate and exceed guest expectations, acquiring and leveraging customer data, retention and driving sales through Shangri-La Circle enrollments, reconvening for strategy and collaboration workshops, and strengthening our resilience in the face of tectonic shifts. In our pursuit of new horizons, we pledge to make 2025 a year of growth and extraordinary hospitality. Amidst any undulation, one constant endures - the dedication and exceptional capabilities of our colleagues. This special edition serves as a tribute to your remarkable achievements over the past quarter. Welcoming the Year of the Snake: Sharpening the Saw
Swati Anand
Director of Learning & Development Shangri-La Dubai
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