Resources
Sales Associate and Product Training https://samsungelite.com/partner
Technical Support 888-751-4086 Email: technicalsupport@sea.samsung.com Parts Returns 310-669-4353 Email: returns@sea.samsung.com Field Service/GSPN Support 888-341-2561 (Option 2) Mon–Fri: 9AM – 8PM (EST) Parts Research 800-634-8276 Email: supportgpca@sea.samsung.com Mon–Fri: 10AM – 7PM (EST)
Dedicated Dealer Channel Service Support The Dealer Support Team helps Dealers and Distributors and Builders meet customer expectations by providing high- level service support. This team of dealer-dedicated agents is ready to assist with: • Scheduling service on behalf of the dealer • Checking service call status • Handling of escalated service issues • Initiating requests for cosmetic parts or repairs • Warranty registrations • Service Return Authorization support
Note: Responses can be expected within 24 hours.
Parts Accounting 800-849-2198 (Option 6) Mon–Fri: 11AM – 7PM (EST) Warranty Claim Issues 800-849-2198 (Option 8) Mon–Fri: 9AM – 5PM (EST)
partner.care@sea.samsung.com
866-797-8727
Mon–Fri: 9AM – 9PM (EST) Sat: 9AM – 6 PM (EST)
For consumer support, please visit www.samsung.com/us/support/
Technical support for anything you need. Whether it be technical issues, claims, returns or accounting, our extended Technical Support Team has you covered across the lifecycle of Consumer Samsung Support Consumers can get assistance for any warranty-related repairs through Samsung Support.
Self-Service Solutions Portal • Instantly create service tickets • Real-time ticket status updates • Check warranty status • Request ticket escalations • Weekly training available
1-800-SAMSUNG (1-800-726-7864)
www.samsung.com/us/support/
Sign-up here: www.samsungdss.com/auth/login
Web, Live Chat or Email available.
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