Assessment Intelligence An easy to understand dashboard with a focus on what clients value most
How was the emotional engagement during the guest journey?
• New feature, highlighting guest journey • Elevating EQ as major driver of guest satisfaction • Spotlighting Star Employees delivering exceptional service
How did the hotel perform by department or performance classification?
• Storytelling through simple narratives • Trend analysis • Improved visualizations • Ability to drill-down to relevant detail
5/7/2019
LQA Confidential, Do Not Distribute
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