The University of Bristol Residential Contracts Manager Decision Making
• The post holder has the freedom to work independently, in terms of undertaking the management duties and to lead on the development of operational procedures and policies, and is responsible for ensuring the communication, implementation and monitoring of these policies across the diverse range of services. • Participate proactively in the RHS Senior Management Team, leading on the strategic development and operational management of Partnership Services. • Makes a range of decisions relating to the provision of partnership property management. • To respond effectively to complaints from members of the public, students and staff concerning accommodation provision or student behaviour with a view to maintaining community relations. • Make decisions in conjunction with third-party provider management on both escalation and invocation of the Incident and Crisis Management procedure, where required. Problem Solving • Be proactive in identifying any potential issues or service failures and to ensure that failures in relation to service level agreements or compliance are remedied, agreeing a course of action with the partners. • Expected to be fully conversant with the requirements of students / building users and take them into account in reaching resolution. • Expected to take a proactive role, actively dealing with partnership property issues, as they arise, rather than waiting for building users to report them. Continuous Improvement • To develop, implement, maintain, review and update all work practices and staffing levels to optimise financial and operating performance; develop policies, procedures, service levels and performance indicators in all operational areas of responsibility. • Engage in continuous professional development and support others to do the same. • To lead the development and enhancement of the service, making recommendations for improvements in policies and procedures and managing any changes through to effective implementation.
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