ABOUT YOU Essential • Previous experience of managing third-party relationships within a complex environment, together with demonstrable experience of contract management and monitoring. • Extensive relevant work experience, demonstrating practical and theoretical knowledge of Commercial/ Property Management. • Expert knowledge and understanding of legislative issues relevant to the role. • Significant experience of best practice in customer services and managing service level agreements. • Operational planning, management and business process skills. • Considerable experience of auditing, monitoring and reviewing work of third-party providers. • Experience of developing innovative solutions and contributing to strategic planning. • Strong inter-personal skills, including motivational negotiating, influencing and relationship building. • Well-developed understanding of relevant Health & Safety and other property-related regulations and legislation and the implications of non-compliance. • Strong awareness and understanding of the activities and objectives of the University both current and future. • Proven advanced analytical and problem-solving capability. • Recent experience of undertaking roles in a proactive and customer focussed manner. Desirable • Thorough understanding of the property market in which the University operates. • In normal circumstances, a professional qualification or relevant degree would be anticipated, probably supplemented by appropriate Health & Safety accreditations. • Proper consideration will be given to relevant experience, although there will be an expectation that Health & Safety accreditation will be obtained as an early priority. • A full valid UK / EU Driving licence. Communication and Interpersonal Skills • Strong interpersonal skills, including negotiating, influencing and relationship building. • An understanding of best practice in Customer Service and the management of service level standards. • Experience of working closely with and influencing colleagues at all levels to achieve desired outcomes. • Promote ethos of excellent customer service.
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