Price Verification Cont.
on our program and best pricing practices. We also conducted a requested training for all store managers in Vermont from a national retail chain. The training consisted of a short video, PowerPoint presentation, and hands on mock inspection. The training was approximately 2 ½ hours in length, was well received by all and is offered to additional retailers upon request. In addition, we have also met with representatives of local retail chains, engaged in more pre- hearing meetings, and negotiated numerous violation outcomes, in conjunction with our formal hearing process. The goal of all these activities is to improve pricing integrity in retail stores by changing attitudes and actions in the retail community. It is essential for the retail community to acknowledge that accurate pricing is important to and valued by consumers and is also beneficial to retailers and the business community as it often results in more satisfied customers. There have been and will be many challenges for our program in this area, changing attitudes and moving toward goals can be a lengthy process. In defining some of the goals of the program and enhancing our activities in response to those goals, we are making efforts to address the issues being found, while also strengthening our enforcement program. Challenges to enforcement activities as seen in 2022 can result in programs evaluating long standing process, procedures, and policies. It can be an opportunity to improve activities and use those improvements as a model for other functions. And while taking the long approach on enforcement issues, if in the short term there is a lack of response from some entities, there is always the issuance of notices of violations with
NCWM-News 23
2023 Issue 2
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