I. CHAIRMAN’S LETTER
My fellow NCWM members,
The National Conference on Weights and Measures is at a pivotal point in its history. The COVID pandemic has transformed the world and how business is transacted. In this “gig” economy consumers often choose convenience over accuracy. Purchases are happening more through e- commerce than in brick and mortar stores and technology is driving changes to measurement devices at a pace faster than standards development. The workforce across the country is changing and we are losing employees with decades of expertise at a faster pace than we can train new hires. We have an opportunity to address the challenges of the rapidly changing marketplace by implementing changes to many of our processes and the way we deliver service and our culture. If we are to fulfill our mission and meet the needs of our members and customers, we must be agile and transform the NCWM and the way we do business to stay relevant and lead. To meet marketplace challenges and turn them into opportunities, for growth and development we must use strategic planning best practices to develop a clear vision and mission. We must outline strategies and focus on key objectives with outcome based performance measures. The NCWM Board has used our strategic planning process as an opportunity to address the needs of our members and customers. Feedback from our members and stakeholders have helped develop this draft strategic plan, and your feedback after reviewing this draft document will refine it further. In order to meet the challenges ahead, and be prepared to take advantage of opportunities, we are doing a thorough review of how we do business, both internally and externally. Our focus is, and will continue to be, on what is best for the consumer, our members, the employees and the organization, and we are working to balance these needs. At NCWM, we are embracing change, working to remove barriers and roadblocks, and holding ourselves accountable. To achieve our vision of “Making Every Marketplace Transaction Fair and Equitable”, we must change; change our service delivery, and change our organization to provide the best service possible. The citizens of our great country deserve no less.
Sincerely,
Mahesh Albuquerque NCWM Chairman
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