VISTA RIVER GARDENS
WITH YOU EVERY STEP OF THE WAY...
CUSTOMER JOURNEY
What to expect when buying your new home from
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INITIAL ENQUIRY TO RESERVATION
SALES CONSULTANT We are the first people to meet you. Welcoming you to our marketing suite and showcasing all you need to know to choose the right home for you. We are here to provide you with all the information and support you need.
ABOVE AND BEYOND
At Renaker we pride ourselves on providing a high level of service bespoke to each client throughout the buying process, and our experienced teams are trained to be welcoming and attentive at all times.
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RESERVATION TO COMPLETION
LEGAL PROGRESSOR We work closely with you from reservation through to exchange. It is our job to keep you updated on the legal process. We will also be communicating with your legal representatives prior to and during the legal completion process.
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EXCHANGE TO COMPLETION THROUGH TO HANDOVER
CUSTOMER RELATIONSHIP EXECUTIVE Our role is to look after you from exchange to legal completion through to the handover of your new home. We keep you updated on the progress of your new home with frequent construction updates. We also spend time with you to demonstrate how everything works in your new home, and provide you with manuals and video guides to make settling in nice and easy.
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HANDOVER TO AFTERCARE
CUSTOMER CARE TEAM Following the handover, our in-house aftercare team will provide a first-class service to all customers for 2 years, covering any defects that may arise over this period, swiftly and professionally. With our dedicated team of engineers and approved contractors we aim to provide client satisfaction first time, every time. We offer an out-of-hours service in case of emergencies only, and always welcome customer feedback.
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