Statement of Policy TFH equipment is designed and manufactured only for supervised activity. This equipment must not be used unsupervised. It is the supervisor’s responsibility to ensure that the equipment is appropriate for the individual; that it is used safely; and p ut away when not in use. Guarantee of Satisfaction As you know, we’ve always been passionate about helping those involved with the challenges and joys of caring for those with disabilities. All our products are selected with great care to make play and learning opportunities available to everyone. Our reputation for quality is second to none and all TFH products are guaranteed for one year. Full Year Limited Warranty All TFH Products are guaranteed against defects in material and workmanship for one full year from date of shipment. Any such defect will be repaired or the product replaced, at our option, upon return to our offices. You must contact us for a return authorization before sending us any equipment on Toll Free 800-467-6222. All equipment will wear with use and no guarantee is made against normal deterioration. We recommend you inspect all weight bearing equipment, fittings and supports to guard against injury. Any alteration of equipment or improper use of equipment will void our warranties.
Technical Support Technical Support is available for any issues you have with our equipment. Please call 800-467-6222 for more information.
Limitation of Liability Our products are intended for supervised use and even though we use the finest materials available, we cannot guarantee freedom from injury. The supervisor assumes all risk of injury or applicability during use. All merchandise is sold under this condition, which no representative of the company can waive or change. TFH Return Policy If you are not happy with your purchase you may, of course, return it. To initiate this process, please call TFH at 800-467-6222 for a Return Authorization Number (RA number). This number must be written on the outside of each box being returned along with our address. Items returned without an RA number will be refused. We accept only unused/unassembled items in resalable condition. Return freight is the customer's responsibility unless an item was sent to you in error. Truck items must be returned by the same carrier that delivered them. Return freight must be prepaid. If merchandise is returned within 30 days of receipt in resalable condition, you will receive a full refund. If return is after 30 days but less than 90 days, a restocking fee will be charged. Restocking fees are: 31-60 days - 15%; 60-90 Days - 50%. Sorry no returns will be accepted after 90 days. All returned merchandise should be packaged securely to prevent damage and shipped pre-paid preferably insured USPS or UPS to the address below. If you feel an item is defective and would like reimbursed for your return shipping charges. If possible, use the box and packaging materials that your order was shipped in.
Please send returns to: TFH USA 4537 Gibsonia Road Gibsonia, PA 15044
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TFH USA Ltd.
www.specialneedstoys.com
ALL TFH PRODUCTS SHOULD BE USED WITH ADULT SUPERVISION
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