DEALER HANDBOOK
AUSTRAL I AN MADE FOR AUSTRAL I AN COND I T I ONS
HERE TO HELP K- L I NE AG TEAM
At K-Line Ag we have a commitment to keeping our ear to the ground and developing machines that continually meet the challenges faced by farmers, to help create efficient farm management solutions. We aim to work closely with, & support, the people across our Dealer network who have relationships with the farmer.
SUPPORT
SALES & TECHNICAL SUPPORT sales@k-line.net.au
PARTS SUPPORT parts@k-line.net.au Ashley Taylor - Parts Manager
Bill Larsen - Director, Sales & Marketing E : bill@k-line.net.au; M: 0428 609 149 Carolyn Larsen - Sales & Dealer Support Manager E : carolyn@k-line.net.au; M : 0409 011 674 Rob Williams - Sales & Technical Support Manager E : sales2@k-line.net.au; M : 0408 172 390 Geoff Wilton - Sales & Admin Assistant E : geoff.wilton@k-line.net.au MARKETING SUPPORT marketing@k-line.net.au Kylie Robinson - Marketing Manager E : kylie.robinson@k-line.net.au Alyssa Taylor - Sales & Marketing Administrator E : alyssa.taylor@k-line.net.au
E : parts@k-line.net.au; M : 0417 346 904 Geoff Wilton - Freight & Warranty Contact E : geoff.wilton@k-line.net.au The K-Line Ag team are passionate and committed to providing a high level of customer service, engineering and manufacturing expertise. We pride ourselves on supporting our Dealer network in meeting the needs of customers. The K-Line Ag Sales & Service team are always available to answer your questions or help out with customer enquiries.
COWRA NSW 2794
1800 194 131
SALES@K-LINE.NET.AU
PRODUCT RANGE STRONG & DURABLE
K-Line Ag have an ever growing range of machines developed & built in Australia for Australian conditions.
The K-Line Ag product range:
Speedtillers Rippers Trashcutters Seeding machines
Flexi-mulch Trackattacks Speedbusters Coulters, Harrows & Bars
TOUGH , DURABLE MACH I NES Where to get product information? Videos, brochures & product manuals are all available online for viewing downloading or emailing. www.k-line.net.au/products-listing/ ↓
K-Line Ag manufactures world class machines, engineered and built in Australia. They are tested and refined to meet the needs of the farmer and to ensure they are robust and durable. The range of K-Line machines continues to expand. We will keep you up to date on new product launches via email and when our sales team are talking with you. K-Line Ag have a friendly team of technical & sales specialists who are always happy to listen to and discuss customer needs.
COWRA NSW 2794
1800 194 131
SALES@K-LINE.NET.AU
DEALER S I GNAGE PROMOT I ON
As a valued K-Line Ag Dealer we will continually aim to provide you with the tools you need to help increase awareness, sales and interest in the K- Line Ag machinery range. To help our dealers with an easy way to order K-Line Ag signage, we have arranged a simple process through SignManager, we have negotiated competitive rates to ensure you get professional signage at a good price. K- L I NE AG BRAND & PROMOT I ON How to order signage? Easy ordering process through SignManager. The steps and Order Form are available in the K-Line Marketing Hub in Store Signage. ↘ Custom Signage Made to suit your needs. Contact Scott scott@signmanager.com.au or 0423 882 580.
INTERNAL SIGNAGE
Reframes - Logo Pull up banner Poster & frame Suspended sign
EXTERNAL SIGNAGE
Fascia sign - Small Fascia sign - Large Wall/Fence mounted panels Window decals Fence banner Flag/Teardrop banner
COWRA NSW 2794
1800 194 131
SALES@K-LINE.NET.AU
Our Marketing & Sales team actively promote the K-Line Ag range to farmers across Australia. Social media - Follow & share our content. Tag us in & we will share it with our followers. MARKET ING & PROMO PROMOT I ON
Facebook - @KLineAgricultureAUS Instagram - kline_ag Twitter - k-line_ag Linkedin - K-Line Ag
Website Please add our K-Line Ag logo (& an image if possible) to your website & link through to our website - www.k-line.net.au Coming soon is a map on our website that shows where our dealers are located. Branding - keep a consistent look across our marketing materials. If you need guidance on applying our brand visit our Marketing Hub for our Brand Guide or call us. Farming in Focus - Quarterly publication sent to Dealers & Farmers. Let us know if you want to contribute. Media opportunities - If you need a K-Line Spokesperson, quote, story or image for a news or media story please contact the marketing team.
Brochures We're in the process of setting up an online ordering system for K-Line Ag brochures. In the meantime if you need more brochures, give us a call on 1800 194 131 K-Line - MARKETING HUB Visit our Marketing Hub for useful images, logos, brand guide, campaign kits and other tools. ↘
MARKETING SUPPORT marketing@k-line.net.au Kylie Robinson - Marketing Manager
COWRA NSW 2794
1800 194 131
SALES@K-LINE.NET.AU
DEMO DAYS K- L I NE TEAM
Demonstrations of K-Line Ag machines on farm have proven to be very effective in raising local interest and selling machines. . Book in a K-Line technical specialist If you're interested in running a demonstration and have a machine you think would sell well in your area, give us a call. We may be able to arrange to have technical specialist attend on the day to talk about the machine. Signage can be ordered through the Dealer Signage process (Page 4), but you'll need to allow a couple of weeks for delivery - best to have it available in the Dealership. DEMO DAYS SELL MACH I NES
Invitations Email invites Promotion on Social Media A4 information flyer Promote event on K-Line Website We're here to help Talk to our marketing team who can help with the following: Contact Kylie Robinson in the K-Line Marketing team on 1800 194 131 or email marketing@k-line.net.au.
COWRA NSW 2794
1800 194 131
SALES@K-LINE.NET.AU
K- L INE PARTS QU I CK & EASY
K-Line Ag machines & parts are all manufactured in Australia. This ensures they are built tough to meet Australian soil conditions. It also means that K-Line Ag parts can be dispatched quickly. Parts list to hold in Stock We have a list of recommended parts for dealers to hold in stock, to ensure prompt response to any farmer requirements. View the list in the K-Line Marketing Hub in K-Line Parts . ↘
Ordering Process We always encourage customers to order parts through their local dealer, this helps you strengthen your relationship with the customer.
AUSTRAL I AN MADE
Call - If unsure what parts you need Email through the order to parts@k- line.net.au If in-stock - we aim to ship them within 24 hrs If fabrication is required we will notify you of a lead time Technical support Please call us if needed. We're happy to help with any questions. Operating Manuals can be found on our website. ↘
PARTS SUPPORT parts@k-line.net.au Ashley Taylor - Parts Manager
COWRA NSW 2794
1800 194 131
SALES@K-LINE.NET.AU
REWARDS PROGRAM THANKS FROM US
We want to reward you with points for the K-Line machines you sell - it's one way we can say thank you. The more machines you sell the more shopping you can do. Who is eligible to join? The rewards program is open to Sales People across our dealership network. How do I join the rewards program? Register at www.k-linerewards.com and save the page as a favourite in your web browser. How do I get my rewards points? When you sell a K-Line machine log into the K-Line Rewards website & Log a Sale. Your Reward Points will be allocated to your account once the account is fully settled and the Pre Delivery Checklist (PDC) is completed and returned to K- Line.
Please note that your Reward Points have a 12 month expiry date, with the term running out 12 months from the date the points are issued. I f you have any questions about the K-Line Rewards Points system please contact us at 1800 194 131.
LET US REWARD YOU
COWRA NSW 2794
1800 194 131
SALES@K-LINE.NET.AU
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