Company Overview
Date
© 2024 Edward Don & Company. All rights reserved.
Your DON Team
Name Title Joined DON: Date
Name Title Joined DON: Date
Name Title Joined DON: Date
Name Title Joined DON: Date
Name Title Joined DON: Date
Name Title Joined DON: Date
Name Title Joined DON: Date
Name Title Joined DON: Date
Edward Don & Company
Since 1921, DON has been a leading distributor of foodservice equipment and supplies. With a strong commitment to
excellent service, a vast inventory, investments in technology and a team of
experienced professionals, DON delivers industry-leading products you can depend on, exceptional service you deserve and tailored solutions that meet your needs.
Providing “Everything but the Food” is our business and our focus.
Leading Distributor of Foodservice Equipment & Supplies
$1.4B Annual Sales 7 Nationwide Distribution Centers – 1.3M Square Feet
SAP Single Operating Platform 1300+ Trained Associates 300+ Sales Professionals
DON Fleet In House Transportation Network DON BUILD Equipment, Design & Build Team SKU Commonality Across All DCs – 12K products in stock
DON is… Everything but the Food. ®
We Supply & Stock Disposables Equipment Tabletop
Kitchen & Smallwares Cleaning & Janitorial Buffet Furniture & Linens Towels & Tissue Bar Supplies Apparel
DON is… Everything but the Food. ®
Solutions for Restaurants Hotels Hospitality Healthcare Facilities
Country Clubs Entertainment Education
Government Institutions Foodservice Management And more…
Our Commitment Is Your Success
Misson BethePremierNational Distributor ofEquipmentand Suppliestothe Foodservice andHospitality Industries.
Vision DON has the best Service , Products , People and Technology in the Industry
Your SUCCESS is our SUCCESS!
Values Integrity | Honesty Partnerships | Family Hard Work | Balance
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Nationwide Footprint DON Distribution Centers, 1.3 Million Sq. Ft.
SEATTLE 147,000 SQ. FT.
LOS ANGELES 210,000 SQ. FT.
DALLAS 187,000 SQ. FT.
CHICAGO (HQ) 362,500 SQ. FT.
ATLANTA 152,000 SQ. FT.
MIAMI 161,000 SQ. FT.
PHILADELPHIA 147,000 SQ. FT.
The Power of don.com
Customize your favorites list for quick reordering
Option to lockdownandlimit access to specified products
24/7 access to our complete line of products
Optional “Order Approval” mode available
Confirmation of order and delivery day
Robust tracking tools, reporting and information resources
Quick access to order history and invoices with product images and item #’s
We Invest In the Right Technology
SAP Operating Platform
Data-Rich Reporting
Disaster Recovery Plan
Reporting & Business Reviews Made Simple
Custom Reporting
Scheduled Business Reviews
Customer Online Reporting via don.com
24-hour access to your company’s ordering information
Summary of all activities to date
Purchasesby item
Purchases by category
Identify opportunities to enhance the Programforeveryone's benefit
Reporting by concept, brand, etc.
Purchases by vendor
Additional information is available upon request
Multiple formatting options (PDF,Excel, HTML)
Review AccountsPayable
Discuss compliance, future planning, activities and opportunities
Supply Chain Management Process
Doing business is an ongoing process:
We review all components to improve business:
Customer Cater to individual needs
Acquisition Process Review Identify areas for cost reduction: time/labor savings, processing costs
Product Rationalization Analyze product usage, eliminate duplication, define product profiles
Process Reviewhowour companiesconnect
Product Evaluateandchoose thebestitems
Vendor Consolidation Improve buying power which improves service
Information Flow Complete communicationlines
Freight Alternatives Establish cost efficient model for product delivery
Distribution Rationalization Ongoing program review to identify new areas of opportunity
National Account Support
Finance
Supplier Partners
Operations
National Account Executive
National Account Director
Credit
DON BUILD
National Account Support
Supply Chain Analyst
Customer Care
Category Mgmt.
Value Added Services
Technology
National Account Support
National Account Support Associates:
National Account Supply ChainAnalyst:
Offer daily support to (Customer) HQ and their assigned National Account Manager:
Offer ongoing support and responsibility for (Customer) account service levels:
• Critical spec list items • Analyzesitem forecast vs. actualusage • Reviews forecasts with key suppliers • Monitors supplier performance on fill rate, delivery,compliance • Collaborates with HQ on inventory status - new, slow, obsolete
• Openings & Rollouts • Research & problem solving • Maintain web order guide templates & listings • New account set-up • Price quotes, new item spec’ing/sourcing • Coordinates sample orders • Manages urgent order requests (overnight/short lead time)
Field Sales Support
Finance
Supplier Partners
Operations
Sales Mgmt.
Supply Chain Analyst
DON BUILD Project Manager
Field Sales
Category Mgmt.
t
DON BUILD Manager
DON BUILD
Value Added Services
Credit
Customer Care
Technology
Field Sales Support
Sales Support:
Account Manager& District Sales Manager:
Centralized Call Center:
Serve as the primary contact for your headquarters
DON teams available for questions
Trained Customer Service Representatives available
Manage relationships, program rollout and account coordination
Product consolidation and standardization
Quick help with product ID, availability, delivery and ordering issues
Introduce innovative products and recommend solutions
Foster partnerships with core vendors
Coordinate new item rollouts
Deliver regular updates and business reviews
Value Added Services by DON
New Store Openings | Opening Orders •
Value Added Services core focus is on: • Planning & Project Coordination • Easy Order Processing • Scheduled Delivery • Simplified Billing • Scorecard & Results
Consolidation of items: both stock and non-stock • Assembled by function area, shrink-wrapped and palletized • Coordinator monitors from order receipt through delivery • Detailed check-in documents
Limited Time Orders | Rollout Orders •
Single point of contact to handle rollouts through every step of the process • Rollout coordinator to monitor all key processes for flawless execution • Consistent process with complete documentation every step of the way
Total Company Sales
Category & Supplier Management
Front of House
Back of House
Consumables
3.
Workwithleadngsu pliers
3.
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We are first to market with new products & trends.
We ensure high-level supplier support for our customers.
We drive operational efficiencies.
Marketing Communications
Advisors by Product Category Annual Big Book
Digital
Monthly EmailHighlights Engaging SocialMedia
don.com
24/7 Ordering Platform Productimages,descriptions, specs Customer dashboards include: • Customer logo • Customized banners • Personalized message boards • Documents folder for easy sharing
Customized Marketing that Makes Sense
Worldwide Sourcing by DON
60+yearsofexperienceindirect importingand a diverse inventoryof 900+stockedSKUs,including custom manufacturingcompliant withFDAorNSFrequirements.
Source and importquality products globally
Specializing in non-food categories, excluding heavy equipment
Maintain partnerships with key global manufacturers
DON Branded products are high quality and value
Customized products
Warehouse Management That Works For You
Distribution
Same DON# (part/model/item#) acrossallDCs nationwide
Exceptional company-wide stock fill rate
Procurement
Vendor compliance reviews and required scorecards
Real time environment for order entry and receiving
Finance
Inventory allocation at the order level
Reliable Delivery by the DON Fleet
Local DON Fleet
Distribution Network:
Area that receives fixed scheduled deliveries by the DON local private fleet
• 93% of all DON stock deliveries are scheduled • All stock orders rated for most cost - effectivemethodof transportation
DON Approved Long Haul
Area that is delivered on a fixed schedule, by a DON approved final-mile courier
• Deliveries available 2x per week in all markets • Orders delivered and checked-in inside building • Ability to capture delivery restrictions by location • Scalablenetwork with real-timeordertracking
Via
Area serviced by an LTL (common carrier) outside geographic regions servicedbyLocalorLLHfleets
UPS
Small package courier
don.com Order Tracking Where’s My Order?
Stay informed with near real-time order tracking! don.com now provides more detailed and timely tracking information, proof of delivery, and a more streamlined user experience. Tracking at a Glance With improved tracking statuses and close to real-time updates, you’ll always know where your order is. You can find a clearer overall tracking status for your order on your Dashboard and Track Orders page. Enhanced User Experience Our redesigned Order Detail page makes it easier than ever to stay updated on your shipments and items. Enjoy peace of mind with clear, concise updates, and an intuitive layout.
Introducing our new tracking progress bar! This makes order tracking easier than ever by providing a clear visual representation of your shipment’s journey.
Proof of Delivery: Confirmed! Delivered shipments now include the date and time the shipment was delivered, as
well as the person who signed for the delivery.
DONDistributionCenters & Cross-Dock Locations Transportation Network
SEATTLE 147,000 SQ. FT.
LOS ANGELES 210,000 SQ. FT.
DALLAS 187,000 SQ. FT.
CHICAGO (HQ) 362,500 SQ. FT.
ATLANTA 152,000 SQ. FT.
MIAMI 161,000 SQ. FT.
PHILADELPHIA 147,000 SQ. FT.
International Capabilities
• Ability to ship opening and replenishment orders
• Bi-lingual sales support team • HarmonizedTariffSystem(HTS)databasefor accurate customsclearing
[ • Supportive shipping documentation
• Solid freight forwarder relationships
• Distribution capabilities into Canada • Networkofrecommendedsuppliers inselectinternationalmarkets
FROM INSPIRATION TO INSTALLATION
Experience that Counts
2. Procurement & Consolidation Order, shipment and delivery tracking Physical inspections Comprehensive warehouse receiving Delivery and installation coordination
3. Field Project Management
1. Planning
4. Installation
5. Post-Installation
• • • •
Design collaboration Budget development
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Plan review
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Hood layout and install
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Start-ups and demonstrations
MEP coordination and confirmation Field measurement for custom items Field liaison for design Supervision of install
Seismic
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Equipment manuals, warranty information and service contacts Review process for ongoing improvement Final walk through
Workflow and ergonomics In-house CAD and Revit
Walk-in box layout and install
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Installation supervision Equipment set in place
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From Inspiration to Installation
When it comes to new kitchen planning, construction, remodeling and replacement equipment, DON BUILD can manage the process from start to finish.
Efficiency and Excellence
Beginning with your concept & continuing through completion, we collaborate with you to see your vision realized.
DON BUILD has Successfully Managed Thousands of New Construction and Renovation Projects Nationwide
• Independent, Full Service Restaurants and Bars • Quick Service, Casual Theme Restaurants • Hotels and Convention Centers • Country Clubs and Resorts • Hospitals, Healthcare and Senior Living • Entertainment, Casinos and Sports Venues • Schools, Universities and Religious Facilities • Airports, Transportation Hubs and Food Courts • Business and Institutional • Military, Correctional and Governmental
Efficiency and Excellence
Beginning with your concept & continuing through completion, we collaborate with you to see your vision realized.
Advantage Points & Pre-Qualifications
• Leading foodservice equipment distributor providing comprehensive services • Project management teams with significant tenure and experience • National coverage for equipment consolidation/delivery/installation • Effective close-out procedures • Experienced in both public and private projects through G.C.'s, consultants and/or owners • Ability to meet or exceed standard insurance coverage limits • Knowledgeable with construction management software platforms – Procore, Plangrid and Blue Beam
VR Workspace Experience
Create Your Ultimate Kitchen Design Like Never Before!
• VR enhances the user experience • Full environmental immersion into your 3D space
Combining the immersive technologies of real-time rendering and virtual reality, DON BUILD can bring your dream workspace to life in a whole new way.
• Easier to visualize actual space, workflow, and design intent • Improve operational workflow by identifying potential hiccups
Replacement Equipment Programs
Nationwide Services For:
• Site inspections • Coordination with other trades • Implementation of corporate specifications • Delivery scheduling as required • Online access to spec sheets/information
Equipment Trends: 2025 and Beyond
Automation & A.I. • Smart Cooking Equipment • Predictive Maintenance • Automated Inventory Management • Robotic & Automated Labor
Electric Equipment • Energy Efficiency • Rapid Heating & Cooking • Enhanced Control • Improved Safety
Ventless Equipment • Built-In Filtration • Compact Design • Flexible Placement • Compliance with Regulations
Why Partner With DON?
Experienced Sales Representatives & Exceptional Service
Expert with Onboarding Coordination
Products from the Best Suppliers
Solutions that Work for You
DON BUILD Team
Customer Focused
The Best Products. The Best Service. The Best Value.
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