DON Capabilities Deck__032025

National Account Support

National Account Support Associates:

National Account Supply ChainAnalyst:

Offer daily support to (Customer) HQ and their assigned National Account Manager:

Offer ongoing support and responsibility for (Customer) account service levels:

• Critical spec list items • Analyzesitem forecast vs. actualusage • Reviews forecasts with key suppliers • Monitors supplier performance on fill rate, delivery,compliance • Collaborates with HQ on inventory status - new, slow, obsolete

• Openings & Rollouts • Research & problem solving • Maintain web order guide templates & listings • New account set-up • Price quotes, new item spec’ing/sourcing • Coordinates sample orders • Manages urgent order requests (overnight/short lead time)

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