Supply Chain Management for “Critical to Operations” Products
Quest has developed effective and rigorous processes to manage “Critical to Operations” products: from procurements through JIT delivery
DELIVERY & CONTROLS
PARTNERSHIP
PROCUREMENT
JIT • Customer’s lead
STORAGE
VMI
• Follow First In, First Out warehousing procedures • Monitor expiration alerts • Use temperature- controlled environments when needed • Quest maintains agreed upon min/max stock levels
• Record quantity and lot numbers of items in stock • Report expiration dates as they approach • Provide usage reports to customer • Dedicated resource in times of emergency
• Insure certification documentation present with every shipment • Track lot numbers,
• Closely monitor lead times and usage levels • Create planned
• Collaborate to
operator places order • Quest’s picks and packs • Quest performs QA check before shipping • Quest VMI Specialist delivers the order directly to customer’s production line on day and time specified in order
develop monthly usage levels • Better understand customer-driven shipping intervals • Identify potential demand spikes • Ongoing planning sessions with customers
purchasing forecast to avoid outages
expiration dates, and serial numbers
• Communicate closely with manufacturers
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