Health Safety • Ensure workpacks and staff training records are maintained as per company policy. • Ensure that any equipment issues that may result in causing risk to staff or client and customers are reported to the health and safety helpline. • Raise any issues with clients to line managers to ensure clients resolve the matter. • Ensure that all food diaries on site are checked and actions taken as appropiate. Regional Responsibilities • Provide support to the regional team in areas of management as required. • Provide mobilization support for new business gains in the region. • Provide once trained HR support at grievence investigations and staff disciplinary procedures. Client / Account Management Support DOO to: • Prepare and conduct client reviews: Monthly / quarterly / annually. • Facilitate and support new business / retention activities. • Contribute to appropriate contract negotiations with client to achieve contract sign off (New business / retentions / scope changes).
JOB DESCRIPTION
Job Title:
Reports To: Director of Operations
General Manager
Specialism: Service
Activities and Responsibilities Operational Delivery • Overall ownership and accountability of operational management and financial performance of the unit. • Work closely with the Head Ched to ensure correct stock level. • Plan effective schemes to build sales; measuring client satisfaction and increase customer satisfaction and loyalty. • Ensure that RRP is maintained as per company poilcy and client tariff is followed for non RRP items. • Assist in the implementation of schemes including new products, procedures and menu specifications, ensuring they fit with ARAMARK guidelines and quality requirements. • Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return. • Ensure all daily paper / computer work is complete and that inventories and statistical reports are completed correctly and at the right time.
• Identify & unlock opportunity for growth. • Maintain & develop client relationships. • Develop strategic plans & value proposition.
Compliance • Knowledge of all applicable personnel policies, labour laws and agreements. • Ensure strict compliance with ARAMARK Hygiene and Safety requirements.
Finance • Act as a purchasing officer and budget controller for the catering facilities with support from Supervisors / Senior Supervisors. • Prepare and manage accurate projections for all P & L accounts including raw materials, wages etc. Team Management • Line management, scheduling and performance management of Supervisors / Senior Supervisors; Senior / Head Chefs on site and, in some cases, direct line management of Team Members. • Ensure Supervisors and Team Members receive appropriate training to company policies; legal and health and safety requirements. • Champion a training culture within the team to ensure succession planning. • Oversee the performance evaluation process for staff on site to ensure this is conducted in a timely manner and based on agreed objectives and targets. • Plan and lead team management meetings.
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