2025 ANNUAL REPORT | CITY BY THE NUMBERS | DEPARTMENT METRICS
DEPARTMENT METRICS | CITY BY THE NUMBERS | 2025 ANNUAL REPORT
Engineering
Fire and Rescue Services
6 km sewer separation completed 1.9 km water mains replaced 2.375 km
801 street occupancy permits issued 1,734 parking permits issued 207 land development applications reviewed and processed 72,000 Q to Q ferry trips 164 animal intakes at the shelter 83 pets adopted 3,085 dog licenses issued
39,402 decals and signs fabricated 2,624.5 metric tonnes of recycling diverted from the landfill 6,448.6 metric tonnes of organics diverted from the landfill 2,637 graffiti tags removed from public property 4,744 SeeClickFix requests for services 79 lawn watering permits issued
41 rain barrels sold 22 new catch basins adopted 334 total catch basins adopted 27,739 Lime E-Bike Share trips 57,511,473 km travelled on Lime e-bikes 6,163 Lime e-bike riders
8,421 total calls. Increase of 9.4% since 2024 316 fires. Increase of 37.4% since 2024
39 hazardous materials incidents. Increase of 39.3% since 2024 4,129 medical calls. Increase of 5.8% since 2024
312 motor vehicle accidents. Decrease of 5.7% since 2024 2,382 life safety and property inspections. Increase of 26.9% since 2024
34 food truck inspections. Increase of 25.9% since 2024 55 fire education and public outreach events. Increase of 27.9% since 2024
of sewer main rehabilitation 30 sewer spot repairs 3.9 km of pavement installed 450 m sidewalks repaired/ rehabilitated 89 km of sidewalk inspected
Human Resources
257 Job postings 249 Staff hired
107 Internal promotions
10 Health, Safety and Wellness training sessions with a total of 118 attendees
34 Diversity, Equity, Inclusion and Anti- Racism (DEIAR) 101 Training with a total of 696 attendees (556 staff and 130 managers/supervisors)
Finance and Information Technology
$76.2M invested in capital infrastructure/assets $15.1M
27,354 property tax folios 39,647 electrical utility accounts 11,154
17,513 vendor invoice payments processed 22.4% decrease in cheque payments issued with transition to electronic payments
522 customer deposits refunded 280 Senior Utility Rate Partial Waivers processed
FINANCE
investment and interest income generated $294M
water, sewer, and solid waste utility accounts
Library
invested in delivering essential City services
285,884 visitors to both locations 821,349 items borrowed (physical and electronic)
34,276 sessions on the public internet computers 2,930 new library cards issued
29,495 people attended library programs 130 meetings with community organizations and members
15,596 Seed packets ‘borrowed’ from the Seed Library
40 public tenders issued
139 contracts or amendments signed
PURCHASING
50
51
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