Memory Care America - August 2019

Memory Care Moments

AUGUST 2019

1.833.MEM.CARE • 833.636.2273

www.MemoryCareAmerica.com

TAWANA MCDANIEL TAKES A CHANCE ON MEMORY CARE OF WESTOVER HILLS Growing With Memory Care America

Prior to joining Memory Care America in February 2018, I had a big decision to make.

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The vice president of the company I worked at for more than three years — most recently as a residential service director (RSD) and the

T o this day , I’ m proud to say M emory C are of W estover H ills took a chance on me , and now , it ’ s just history .

interim executive director — called to offer me more money if I stayed with their company. It was a tempting offer, especially when you consider the fact that this company

to join Memory Care America’s executive team as the vice president of the company.

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was just five minutes away from my home. The job I had been offered at Memory Care of Westover Hills meant less money and a 30–40-minute commute.

In July of 2018, Charles stepped down from his executive director position after realizing

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management wasn’t the career he wanted. Instead, he craved the patient care he found in nursing. Still, our facility was in need of an executive director. I found myself in a similar position: There was an open leadership role, and I had the desire to do more and a willingness to help. To this day, I’m proud to say Memory Care of Westover Hills took a chance on me, and now, it’s just history. I’ve been serving as Memory Care of Westover Hills’ executive director for more than a year, and I truly love what I do. I immediately took the lessons I gained during all the years I spent as a nurse and in leadership positions in Mississippi and Texas and began looking for opportunities to help our employees improve. I promoted our former PRN nurse, Tracy Gutierrez, to the vacant RSD position I previously held, and I continually look for ways our certified nursing assistants can advance in their careers and education. I believe there’s no better place to grow than within our facility.

I still chose Memory Care of Westover Hills.

What I saw in Memory Care America was a dedication to their employees. I saw a company that knew their families relied on consistency and felt safe, cared for, and understood when they were receiving care from dedicated employees. At my former company, I filled in as interim executive director four times while the company sought outside candidates to fill the position. When I approached those above me about possibly permanently filling the position, I was never given a direct answer. I know I’m not perfect, but I had longevity, a dedication to nursing, and an obvious knowledge of the position after running the facility four different times. Instead, I felt unappreciated and used. In February of 2018, I joined the Memory Care of Westover Hills staff as the RSD — a clinical term for head nurse — while the former RSD, Charles Chester, became the executive director of the facility. Former executive director Linda Carrasco left the facility

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