E LEVATED H EALTHCARE | A N EW P ATH F ORWARD
Why This Is Happening Now
Dr. Eric Liu MD built one of the most trusted care models in the country for neuroendocrine cancer. It works because it’s direct, personal, and uncommonly comprehensive. But it’s also dependent on one thing: his time. The Neuroendocrine Institute (TNI) is Dr. Liu’s next chapter —a place where his approach can be expanded, taught, and extended through a growing team of clinicians who share his vision. This is about reaching more patients with more depth and more continuity than one physician alone ever could. But delivering this level of care—more time, more support, better outcomes—requires a new structure. A hybrid model that preserves what makes this care special, while enabling a new generation of providers to carry it forward.
This is not the end of something. It’s the beginning of something bigger.
You’re Invited to Stay On
Not All Patients Will Continue Dr. Liu is reducing his panel to deepen care and lead the next chapter of neuroendocrine innovation.
You’ve Been Personally Selected As an existing patient, you are being offered the opportunity to remain under Dr. Liu’s direct care at TNI.
This Model Offers Even More In addition to oncology care, members receive expanded support services proven to improve outcomes and reduce stress.
Participation Is By Invitation Only Patients not enrolling in a membership will transition to a new oncologist, with full record transfer and support.
We’d Be Honored to Continue If this model fits your needs and goals, we would be proud to keep guiding your care forward.
Nurse Navigation
The Most Powerful Tool You’ve Never Had Neuroendocrine cancer is different. Slow-growing. Complex. Often invisible—until it’s not. Getting the best outcomes isn’t just about the right treatment. It’s about when you get it, how it’s delivered, and who’s managing your care every step of the way. That’s what Nurse Navigation is. Your Clinical Command Center Behind every TNI patient is a Nurse Navigator who tracks your symptoms, labs, scans, treatment cadence, and disease status— so nothing slips through the cracks. Faster Escalation. Fewer Setbacks. When something changes—your symptoms, your labs, your life— your Navigator knows how to respond. Fast. That speed protects your stability and extends your survival. Denials Don’t Delay You Pre-authorizations, insurance appeals, coordination with specialists—your Navigator handles it all. You don’t wait weeks. You don’t miss windows. You don’t go backwards. Built for a Lifetime Disease NET cancer isn’t a sprint. It’s a journey. Your Navigator is trained for the long arc of this condition—and serves as your clinical constant through every twist and turn.
Why It Matters to You Because Living With Cancer Shouldn’t Mean Doing It Alone You already know what it feels like to manage this disease by yourself. To fight for test approvals. To explain your diagnosis— again. To wait weeks for answers. At TNI, that ends the moment you join. Nurse Navigation = Longer Survival Studies show that coordinated, consistent, proactive care improves outcomes and extends life in complex cancers. That’s what Nurse Navigation delivers every day. Navigation Prevents the “Wrong Next Step” Without it, small issues escalate. Imaging gets delayed. Symptoms get missed. The wrong treatment path gets followed. Navigators stop that— and that saves lives. Less Stress = Slower Progression For NET patients, stress is more than emotional—it’s biochemical. Navigators reduce stress by providing clarity, structure, and response. That’s not comfort. That’s clinical value. The Evidence Is in the Outcomes Across oncology, navigation has been shown to improve survival rates, reduce hospitalizations, and enhance treatment adherence. At TNI, it’s not a bonus, it’s the foundation of how we care for you.
What Is SEES? Your Cancer Thrives in Chaos. SEES Brings Structure. SEES stands for Sleep, Eat, Exercise, and Spirits. It’s more than lifestyle support. It’s the core foundation of Dr. Liu’s survival- centered care model. Why? Because NET cancer is triggered—and tamed—by the way you live every day. Sleep Poor sleep elevates cortisol and inflammation, both of which accelerate tumor growth. We help you sleep deeply, restore immunity, and reset your body’s rhythms. Exercise Movement regulates hormone function, reduces insulin spikes, and keeps NETs in check. We build safe, guided activity plans that match your diagnosis, treatment, and goals. Eat Certain foods fuel carcinoid flares. Others slow tumor growth. Most patients aren’t told which is which. We guide every meal, snack, and nutrient plan with expert-level precision. Spirits (Mental Health) Stress is a trigger. Depression changes immune signaling. We provide mental health and proven stress reduction techniques to protect your outlook—and your outcomes.
Why SEES Matters Because Stability Isn’t a Coincidence. It’s a Strategy. Every NET patient wants stability. Fewer flares. Clearer scans. Longer life. SEES is the system that makes stability possible. SEES = Fewer Surprises Cancer is harder to control when your body is out of rhythm. SEES support keeps your core systems aligned— because stability creates longevity. SEES = Empowered Patients Cancer makes people feel helpless. SEES gives you daily levers to pull. Every improvement in a SEES domain is a step toward a more resilient body. SEES = Sustained Energy NET cancer is exhausting—physically, emotionally, metabolically. SEES combats fatigue at the source, helping you function, work, and live again. SEES = Better Survival Research supports it. Dr. Liu sees it daily. Patients who optimize SEES live longer. And that’s not inspiration. That’s evidence.
Why Patients Choose Dr. Liu
A Surgeon & Oncologist in One Dr. Liu is one of the only NET specialists in the world who both operates and treats—giving patients complete continuity of care. A National Leader in NET Research His work shapes the protocols used by cancer centers across the country—and puts you closer to the future of NET care. An Innovator in Outcomes-Based Medicine Dr. Liu’s care model is designed to reduce complications, improve quality of life, and help patients live longer with NET. A Whole-Person Clinician He treats more than just tumors—he considers your lifestyle, goals, fears, and wellness as part of your medical plan. A Doctor Other Doctors Trust Patients and providers alike refer to Dr. Liu when they need the best. That’s why he’s world renowned.
Why TNI Model Gets Results
Proactive Planning, Not Reactive Treatment TNI was built to anticipate issues early, not wait for them to become emergencies.
Navigation That Prevents Delays and Mistakes Dedicated nurse navigators track your care, approvals, and follow-ups—so you never fall through the cracks.
SEES: The Key to Long-Term Stability Sleep, Eat, Exercise, and Spirits are clinically tied to NET progression—and actively supported at TNI.
Care Coordination That Works Behind the Scenes Every provider, navigator, and SEES specialist is on the same page—because outcomes depend on collaboration.
A Structure Designed for Survivorship Better NET outcomes require structure. Dr. Liu’s system gives patients the consistency and clarity they need to thrive.
What Insurance Still Covers
Chemotherapy & Infusion All covered treatments, including injections and infusions, are still billed to your insurance. Medical Oncology Visits Insurance covers your appointments with oncology providers—just as it always has.
Scans, Labs, & Imaging Diagnostics like PET scans, MRIs, and routine labs remain reimbursed by your plan.
Surgical Interventions If you need surgery, Dr. Liu will perform it—and it will be billed through your insurance just as before.
No Changes to Core Treatment This model adds support. It does not replace or interfere with standard oncological care.
What Insurance Doesn’t Cover
Navigation, Advocacy, and Support Insurers don’t pay for time spent helping you coordinate care, plan next steps, or understand your options.
SEES Wellness Consults Personalized guidance in sleeping, eating, exercising, and spirits are considered “non-medical” and not reimbursed.
Time With a Dedicated Nurse Navigator Ongoing help from an RN who knows your case isn’t something insurance plans account for.
Caregiver & Family Support There’s no billing code for helping your spouse understand what’s happening—or supporting them through it.
Logistics, Records, and Travel Planning From organizing your scans to transferring files, everything behind the scenes is handled—but not covered.
Care That Starts With Dr. Liu
Dr. Liu Performs All Surgeries No matter your tier, if surgery is part of your care plan, Dr. Liu will perform it. Always. Every TNI Membership Starts With Trust By joining TNI, you remain under Dr. Liu’s care model—built over decades and trusted by patients worldwide.
You’re Part of His Care Pathway Each provider at TNI follows Dr. Liu’s protocols and philosophy—so your treatment is never off course.
When It Matters Most, He’s There While your day-to-day care may be led by his team, Dr. Liu is involved in every major decision and clinical direction.
This Is the Heart of TNI You’re not just joining a service—you’re entering a care system designed by one of the world’s leading NET experts.
What All Members Receive
Named Nurse Navigator Every member is paired with a dedicated nurse to guide, support, and advocate through every phase of care. Dr. Liu’s Surgical Expertise If surgery is needed, Dr. Liu performs it—his hands, his experience, your care.
Proactive Symptom Monitoring We track your labs, scans, and symptoms so action is taken before problems escalate.
Access to SEES Programming All members receive curated guidance on Sleep, Eat, Exercise, and Spirits—designed specifically for NET survivorship. TNI Community Connection Support groups, in-person events, and ongoing education provide strength through connection and shared experience.
Why This Foundation Matters
Better Outcomes Require Structure TNI is built on Dr. Liu’s care philosophy: when care is consistent, outcomes improve—and patients live longer.
The Right Hands at the Right Time Your Nurse Navigator and Advanced Practice Providers are trained in Dr. Liu’s protocols, with direct access to him when it matters. No More Starting Over Your medical records, treatment notes, and SEES progress all stay connected—no matter where you live.
You’re Not Managing This Alone TNI exists so patients don’t have to coordinate their own care—we provide the structure, guidance, and support.
This Is the Future of NET Care TNI is expanding Dr. Liu’s model to help more patients benefit from what works—without sacrificing outcomes.
Outcomes Aren’t an Accident
Most Patients Navigate Alone—You Won’t Without TNI, you’re on your own. We assign you a navigator, a care team, and a defined path forward. NET Patients Live Longer With Consistency The data are clear: coordinated care pathways lead to longer survival and fewer crises for neuroendocrine patients.
Your History Becomes an Advantage Most providers don’t know what happened last year—TNI tracks your entire care journey, not just today’s labs.
We Don’t Wait for Problems to Escalate Proactive symptom review, labs, and SEES insights allow us to intervene before things spiral—catching what others miss. Built for Survivorship, Not Transactions TNI is not a series of disconnected visits—it’s a durable care platform designed to help you live better, longer.
Foundation Tier Membership Stay in Dr. Liu’s care system—with oversight, escalation, and surgical access. For Long-Term Survivors with Stable Disease Designed for patients managing NET long term who want trusted oversight, access when needed, and continued inclusion in Dr. Liu’s system. Access to the Liu Care Model You remain inside Dr. Liu’s care pathway—with his protocols, clinical team, and direct surgical care if needed. APPs with Expert Oversight Alongside your local oncologist, TNI Advanced Practice Providers manage your care including an annual scan review with APPs, with Dr. Liu consulted directly when clinical escalation is needed. Named Nurse Navigator You receive up to 10 hours/year of navigation time to help you coordinate care, manage symptoms, and access resources. Records + Care Planning Tools We compile your history, coordinate with local providers, and create a roadmap to guide your ongoing care.
What You’ll Receive For Patients Who Want Structure, Not Silence This tier ensures you’re not left to manage NET alone— offering resources, guidance, and connection even in maintenance mode. 1:1 Nutrition Consult (1x/year) Meet virtually with a registered dietitian to review symptoms, optimize nutrition, and make proactive adjustments. SEES Newsletters + Webinars Monthly health updates and quarterly expert-led sessions help you stay informed on NET-specific wellness strategies. Support That Extends to Family Access virtual caregiver support groups and curated guidance for those helping you manage your care. Community That Knows This Road Includes peer-led support groups, private online forums, and Denver-based events like “Nutrition and Sourdough” workshops. $1,500 Annually or $1,700 Quarterly (4 payments of $425)
Guided Tier Membership Designed for patients facing new symptoms, treatment shifts, or a changing NET care plan. Everything in Foundation, Plus You receive all support from the Foundation Tier—plus more access, navigation, and tailored support for evolving needs. Annual Neuroendocrine Exam with APP A full preventive visit led by an Advanced Practice Provider to assess current health status and adjust care plans as needed. Guaranteed Access + Rapid Response Appointments within 10 days and 24-hour call backs ensure you're never left waiting. 20 Hours of Dedicated Nurse Navigation Your named navigator helps coordinate care, manage insurance, advocate for pre-authorizations, and guide you through new decisions. Travel Coordination & Hotel Planning We help manage logistics so you can focus on your health, not the hassle.
What You’ll Receive SEES Onboarding + Targeted Consults Includes structured SEES onboarding and 1x/year consults in sleep and spirits (mental health). Quarterly SEES Group Workshops Virtual sessions focused on lifestyle strategies that support NET stability and resilience. Family & Caregiver Strategy Call Plan with your loved ones and caretakers to strengthen your support network and ensure alignment and understanding. Peer Cohort Access Join a private virtual support group of other TNI patients and their caregivers. Priority Messaging Access to Navigator Direct message your assigned Nurse Navigator for timely updates and ongoing care planning. $3,600 Annually or $3,800 Quarterly (4 payments of $950)
Comprehensive Care Tier For those managing active disease, juggling treatments, or navigating complex symptoms. Everything in Guided Tier, Plus You receive all support from the Guided Tier—plus more navigation support, deeper SEES integration, and expanded planning tools. Expanded NET Exam + Dr. Liu Visit A comprehensive exam led by your APP, including advanced lab work to guide personalized care and symptom management, followed by a once-yearly personalized review of findings with Dr. Liu. Care Planning Sessions (2x/year) Dedicated time to map next steps, revisit goals, and plan for possible care transitions. 40 Hours of Nurse Navigation Hands-on, ongoing support for symptom management, insurance, and care team coordination. Whole-Family Support Quarterly family education sessions, annual family strategy call, and connection to peer mentorship.
What You’ll Receive Specialist SEES Consults (1x/year per domain) Personalized 1:1 consults in Nutrition, Sleep, Exercise, and Stress management with licensed experts who understand the realities of NET care. Symptom Tracking + Analysis We monitor your symptoms and lab trends over time—so your team can adjust care before small issues become big ones. SEES-Aligned Care Team Coordination Your navigator and APP integrate SEES findings into your treatment plan—bridging clinical care with everyday wellbeing. Community Events & Retreats Invitations to Denver-based workshops, meetups, and wellness retreats designed for patients and caregivers alike. Private Forums & Peer Support Access moderated online groups for patients and families navigating similar stages and challenges. $5,800 Annually or $6,000 Quarterly (4 payments of $1,500)
Zebra Clinical Tier
Annual Neuroendocrine Exam by Dr. Liu Your full exam, lab review, and planning session are performed personally by Dr. Liu. Priority Scheduling Within 10 Days Appointments with Dr. Liu are guaranteed within 10 business days. 24-Hour Direct Callback Urgent clinical concerns receive a personal callback from Dr. Liu within 24 hours. Physician-to-Physician Coordination Dr. Liu communicates directly with your local oncology team for treatment alignment. All Visits Led by Dr. Liu You meet with Dr. Liu directly for all consultations, follow- ups, and treatment planning. For patients in critical phases, or those who require personal leadership from one of the world’s most trusted NET clinicians.
What You’ll Receive SEES Support, Tailored to You
Three full consults each year in all four SEES domains help optimize your physical, mental, and emotional resilience during treatment. 50 Hours of Dedicated Navigation Your named Nurse Navigator provides comprehensive advocacy, coordination, and clinical support throughout the year. Emergency SEES Access When symptoms escalate, you receive immediate support from your SEES care team to stabilize, guide, and adjust your care plan. Family Leadership & Legacy Planning Quarterly family calls, advance directive support, and optional legacy planning services support your whole family through every stage. First Access to Research & Clinical Trials We monitor the latest NET studies and bring personalized options to you as soon as they emerge. $12,500 Annually or $13,500 Quarterly (4 payments of $3,375)
A Note from Dr. Liu
I’ve spent my career focused on neuroendocrine tumors—not just treating them, but deeply understanding what patients really need to live well while living with this diagnosis. That’s why I created The Neuroendocrine Institute. It allows me to continue giving you the depth of care you’ve come to expect, while building a model that can serve even more patients with the same philosophy, the same structure, and the same heart. This transition is about preserving what works, improving what doesn’t, and ensuring that my time, expertise, and team are used in the most meaningful way possible for you. Whether I see you at every visit, or oversee your care through my trusted team, please know this: I am here. My hands, my mind, and my heart remain with you, every step of the way.
When Care Has Structure
With gratitude, Dr. Eric Liu
Our Promise to You
You Will Never Navigate Alone Your care will always be guided—with clarity, connection, and people who know your name and your story.
Everything Feels Different
We Treat More Than Disease We care for the whole person, not just the tumor— supporting your health, your family, and your peace of mind.
This Model Exists for You TNI was built to give you better outcomes, better structure, and a better care experience at every stage.
You’re Not Just a Patient—You’re the Point Your goals, your comfort, and your future shape every decision we make. You are why this exists.
info@neuroendocrineinstitute.org
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