A Seamless Transition A STORY OF COMPASSION, CONTINUITY, AND CARE
When someone transitions from home health care to hospice, it can be an emotional and uncertain time. But when the same organization provides both services with a unified, compassionate team, the journey becomes more about peace than fear.
and a hospice nurse arrived to begin a new chapter of care rooted in familiarity and trust. For the family, the shift was seamless. And it meant everything. “Continuity of care is everything. It’s not just about doing the job— it’s about walking the journey with them.” Every time the home health nurse came by to visit, no longer in a clinical role but simply as someone who cared, the family would say the same thing: ‘Your team is incredible.’ “They told me, over and over, how kind and responsive our hos-
services. Wanting to stay with the team they trusted, the patient’s granddaughter phoned Melissa, who assured her, “Yes, we do. We can stay with you.” What followed was a coordi- nated effort by the Providence team. Leadership from Provi- dence Hospice quickly assessed the situation, despite the patient living outside the typical service area. With support from multiple departments, Providence Hospice stepped in. The home health nurse facilitated the transition, the social worker helped guide the family,
One recent patient’s story exem- plifies this beautifully. Melissa, a Providence at Home nurse, visited the same gentleman every month for over three years. A quiet trust grew between the nurse and the man’s family. His dementia never stopped him from recognizing her face. He’d greet her with a know- ing smile and a teasing groan, as if to say, “Here we go again.” When the hospital recom- mended hospice, the family was referred to another agency, not realizing that Providence at Home also provides hospice
10 PROVIDENCE MAGAZINE | Issue No. 1 • 2025
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