Management’s Discussion and Analysis
Customer Residential and business customers use natural gas primarily for heating. The Corporation strives to have customers consider SaskEnergy as the best energy value choice for them, including seamless service and easy access when needed. Large industrial customers use natural gas primarily in their production processes, and SaskEnergy aims to deliver reliable and affordable energy that allows these customers to operate efficiently while contributing to Saskatchewan’s economy. Customer Strategic Measures For the year ended March 31 2024 Actual 2025 Actual 2025 Target 2026 Forecast 2027 Forecast 2028 Forecast 2029 Forecast 2030 Forecast SaskEnergy Customer Satisfaction 86% 91% 86% 86% 86% 86% 86% 86% TransGas Customer Satisfaction 87% 90% 86% 86% 86% 86% 86% 86%
Safe, reliable and affordable service is paramount in sustaining customer value, including the ability for customers to meet their environmental goals. SaskEnergy’s focus on ease of service means meeting customers’ growing expectations and implementing collaborative solutions to make it easier to do business in Saskatchewan. SaskEnergy and TransGas conduct annual surveys to gather feedback on customer experience, expectations and overall satisfaction. SaskEnergy achieved a score of 91 per cent on its annual customer satisfaction survey, a substantial increase
from the previous year and well above its target. Increases were seen across all four focus areas of the survey, including improvements across perceived price and value, as well as tough-to-impress categories such as being innovative and taking initiative. SaskEnergy continues to use customer feedback to drive its actions toward maintaining a high level of customer satisfaction. Similarly, TransGas also surpassed its target and achieved an increase in customer satisfaction with a 90 per cent result. Improvements were recorded in six of the eight areas measured, which is attributed to a robust action plan informed by results of the prior year’s survey.
Collaboration The Collaboration target is set by CIC and measures success achieved through joint initiatives and collaboration efforts. It is the aggregate of Crown corporations and participating Treasury Board Crowns, agencies and ministries, and not
SaskEnergy specifically. Collaboration Strategic Measures For the year ended March 31
2024 Actual
2025 Actual
2025 Target
2026 Forecast
2027 Forecast
2028 Forecast
2029 Forecast
2030 Forecast
Cost Savings ($ millions)
$49.3
$40.4
$50.0
$50.0
TBD
TBD
TBD
TBD
Investment Attraction ($ billions)
$1.3
$7.4
$1.0
$1.0
TBD
TBD
TBD
TBD
Collaboration savings increased to $49.3 million in 2024-25 but remained slightly below the target for the year ended March 31, 2025. SaskEnergy continues to participate in a number of collaboration initiatives, including supporting previously identified opportunities in joint infrastructure installation and underground infrastructure locating services. The organization also contributed to the savings via new collaborations focused on energy efficiency programs and joint
procurements of technology software and services, leveraging support from other participants. Investment attraction collaboration results of $1.3 billion exceeded the target with success in a number of sectors, most notably the value-added agriculture and mining and minerals sectors. SaskEnergy is an active participant on several committees focused on attracting private sector capital investment projects into the province.
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