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Collecting and transporting the deceased person from the place of death We will provide initial guidance, private ambulance/estate car and trained uniformed colleagues to collect your loved one from any address within a 25 mile radius (50 running miles). This service is available 24 hours a day, all year round. Additional mileage charge per mile (beyond 50 miles). Additional ferry/toll charges will be added at cost. Care of the deceased person before the funeral in appropriate facilities • Modern and hygienic mortuary facilities up until the day of the funeral • Care for your loved one up until the day of the funeral, including first offices (basic preparation) • Trained and dedicated colleagues to care for your loved one • Dressing your loved one in a gown or clothing provided by you and the family (subject to local regulations), and placing in the coffin or casket • Trained colleagues to accompany visitors to pay their last respects, as requested
Providing a suitable coffin See our full coffin selection from page 30 Viewing of the deceased person Provision of a reflection room for viewing(s) during normal working hours irrespective of the number of visit(s) made*. *Please note the reflection room is open for visitors during opening hours Monday to Friday. If you are unable to visit between these hours, a special appointment may be possible. Taking the deceased person direct to the agreed cemetery or crematorium in a hearse or other appropriate vehicle Normally within a 25 mile radius (50 running miles) of the funeral director’s premises in a hearse or other appropriate vehicle. See page 6 for our transport selection. Access to dedicated Bereavement Care services See page 52
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