More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses. CHART (Council of Hospitality and Restaurant Trainers) and Opus Training jointly surveyed over 120 L&D leaders in hospitality, representing 40K+ locations.
How likely will your company adopt those trends in the next 1-2 years?
Microtraining
Hands-on training
Continuous learning
Gamification
Adaptive learning
Al
AR/VR
Other (please specify)
100%
75%
0%
25%
50%
Already have!
Likely
New Hire Training (in hours)
% Difference
2025
2024
28
-20%
FOH hourly employees
35
-3%
36
BOH hourly employees
37
Unit-level managers
219
12%
196
261
239
General managers
9%
How will the total amount your company spent on training change in the next year?
FOH hourly employees
BOH hourly employees
Unit-level managers
Unit-level trainers
General managers
0%
20%
40%
60%
Not sure
Increase
Top L&D priority for 2025
9.3% Other
7.4% Employee engagement
14.8% Career Development
50% Ops Speed & Efficiency
18.5% Back to Basics
For the upcoming year, what is the most pressing challenge you face in managing your L&D team?
7.3% Other (please specify)
16.7% Managing budget constrains
25% Getting buy-in for new approaches or technology
38.6% Balancing quality vs speed of delivery
12.5% Retaining essential team members
To what degree does Al help you
To complete projects faster
To produce better quality work
To address resource constraints
To reduce costs
100%
0%
25%
50%
75%
To a very large degree
To a large degree
To a moderate degree
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