Sculpting business efficiency with Gen AI

Sculpting business efficiency with Gen AI Fractal's Gen AI transforms operational effectiveness, achieving 93% accuracy within just 10 weeks

THE BIG PICTURE

Gen AI shaping operational performance improvements Enterprises increasingly rely on AI solutions to augment human performance as the demand for enhanced operational efficiency rises. This shift enables businesses to optimize their operations, enhance customer interactions, and cut down on expenses. Tools such as Generative AI (Gen AI) Virtual Assistants, Speech Analytics, and voice of customer (VoC) solutions are designed to help organizations better utilize the resources at their disposal by leveraging the one resource that cannot be created — time.

THE CHALLENGE

1. Shaping chaos into a molded structure Addressing scattered data from a top accounting firm's traditional methods A leading "Big Four" accounting firm faced a challenge: scattered, unstructured data. Traditional methods, requiring manual training, caused transactional delays. Additionally, employees struggled to find essential files, hindering daily operations. They urgently needed a solution to eliminate these bottlenecks. The system had to guarantee at least 80% accuracy for user trust and integrate smoothly with their existing tools, supporting tasks like leave applications and reimbursement.

THE CHALLENGE

2. GenAI chiseling knowledge access and responses Leveraging GenAI, Fractal streamlines manual training and automates responses with strategic crawlers. Our customizable Knowledge BOT connects to various document repositories, understands their content, and taps into ChatGPT for accurate, context-aware responses with correct citations. This boosts knowledge access and response quality across all levels of an organization.

THE TRANSFORMATIVE SOLUTION

Fractal’s seven-step strategy of a seamless solution

Project setup involved laying the groundwork.

The UAT/Feedback stage collected user feedback to refine the system.

Solution development focused on customizing the Knowledge BOT to the client's particular needs.

Changes were incorporated based on the insights gathered.

Data understanding, harmonization & alignment entailed deciphering and standardizing data across the board.

Gen AI Tech implementation incorporated cutting-edge technology to automate response generation.

The final step saw the launch of the optimized solution.

WHAT WE PROVIDED

Gen AI knowledge assist crafted with ChatGPT

A solution that created time by reducing operational bottlenecks Fractal introduced Gen AI Knowledge Assist, using ChatGPT for accurate, context-aware responses with source citations, enhancing knowledge access and response quality. On a tight 10-week schedule, guided by a detailed Gantt chart, Fractal led 90% of the project launch, reducing the client's investment to just 10%. This strategy let the client oversee the full solution development without major time or resource commitments.

THE RESULTS

A sculpted success Improving E-SAT scores along with overall compliance exceeding client’s expectations Successfully launched in just two and a half months, the implementation of the solution exceeded the client's expectations, achieving an impressive 93% accuracy — well above the required 80%. The solution now efficiently manages over 10,000 questions monthly, improving E-SAT scores and enhancing overall compliance within the organization.

Fractal’s businesses include Crux Intelligence (AI driven business intelligence), Eugenie.ai (AI for sustainability), Asper.ai (AI for revenue growth management) and Senseforth.ai (conversational AI for sales and customer service). Fractal incubated Qure.ai, a leading player in healthcare AI for detecting Tuberculosis and Lung cancer. Fractal currently has 4000+ employees across 16 global locations, including the United States, UK, Ukraine, India, Singapore, and Australia. Fractal has been recognized as ‘Great Workplace’ and ‘India’s Best Workplaces for Women’ in the top 100 (large) category by The Great Place to Work® Institute; featured as a leader in Customer Analytics Service Providers Wave™ 2021, Computer Vision Consultancies Wave™ 2020 & Specialized Insights Service Providers Wave™ 2020 by Forrester Research Inc., a leader in Analytics & AI Services Specialists Peak Matrix 2022 by Everest Group and recognized as an & ‘Honorable Vendor’ in 2022 Magic Quadrant™ for data & analytics by Gartner Inc. For more information, visit fractal.ai Fractal is one of the most prominent providers of Artificial Intelligence to Fortune 500® companies. Fractal’s vision is to power every human decision in the enterprise, and bring AI, engineering, and design to help the world’s most admired companies. About Fractal

Corporate Headquarters Suite 76J, One World Trade Center, New York, NY 10007

Mold your path to effortless efficiency

Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8

Made with FlippingBook - PDF hosting