THE BIG PICTURE
Gen AI shaping operational performance improvements Enterprises increasingly rely on AI solutions to augment human performance as the demand for enhanced operational efficiency rises. This shift enables businesses to optimize their operations, enhance customer interactions, and cut down on expenses. Tools such as Generative AI (Gen AI) Virtual Assistants, Speech Analytics, and voice of customer (VoC) solutions are designed to help organizations better utilize the resources at their disposal by leveraging the one resource that cannot be created — time.
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