The Chartered Institute of Payroll Professionals ……………………………………………………………Policy News Journal
This presented some interesting challenges for us:
How do we ensure quality, whilst still encouraging innovation and differentiation? How do we apply the principles of user centred design to a contractual framework for ensuring quality
Read the full update here .
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GDS - continuous iteration of research is the key to building services that meet user needs 4 August 2016
As Government Digital Services (GDS) conclude its 100 th round of user testing a recent blog from GDS has revealed the detail and processes that are involved with researching and developing GOV.UK Verify.
100 rounds of user testing might not sound to be much (or maybe it does) but here are some additional numbers to demonstrate the volume of activity taken to date that will put 100 rounds of research into some context:
600 users
600 hours in the lab 500 hours of analysis
200 hours of presenting results and prioritising issues 30,000 sticky notes
One question – why?
“At GDS, we believe that continuous iteration of research is the key to building services that meet user needs. Our Service Design Manual states that user research should be done in every iteration of every phase - starting in discovery and continuing through live.
Through an iterative design and testing process, we can constantly assess our service to understand if it meets user needs, test new design ideas, identify new issues, and check if any previous issues have been solved.”
Full details can be found in GDS Blog .
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Can online activity history help GOV.UK Verify work for more people? 2 August 2016
Recent research suggests that people appear to be becoming more amenable to using online activity verification and allowing certified companies access to their personal online accounts to acquire a verified identity that gives safer, faster access to government services. As part of the ongoing work to increase GOV.UK Verify’s demographic coverage , the GDS (Government Digital Service) team have been looking at projects that consider the use of different sources of activity history when proving an individual is who they say they are. In future could you use your Facebook or Linkedin account as part of the verification process?
The GDS Identity Assurance Blog provides an interesting update on this subject:
“ There 5 different elements involved in identity verification , and your chosen certified company has to achieve specific thresholds in each one before they can verify your identity. Although the creation of many online accounts does not require details of a real identity at the point the account is set up, the accounts themselves are potentially a useful source of evidence that an identity has been active over time. This means the accounts can provide evidence of activity history, as described in the Good Practice Guide 45 , under Element E.
The Chartered Institute of Payroll Professionals
Policy News Journal
cipp.org.uk
Page 278 of 588
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