The Chartered Institute of Payroll Professionals ……………………………………………………………Policy News Journal
The user research involved 12 one-to-one sessions with users. We took users through the prototype of the user journey where we introduced a page that allowed them to choose from a number of online accounts to prove their activity history.
The overall reaction to using online accounts such as Facebook, PayPal, LinkedIn and others as part of the process of proving their identity was positive.
The younger the participant, the more likely they were to complete the task with ease. Users from the older demographic, while still completing the task, were more likely to raise privacy concerns or to be worried that their data would be used for purposes other than identity verification. Because we always operate within the i dentity assurance principles , any new data source or method for identity proofing would only be implemented by certified companies if a user gave their explicit and informed consent. And it would be one of many options certified companies give users to assert their identity. Compared to the findings from 2013-2014, our recent research suggests that people appear to be becoming more amenable to using online activity verification and allowing certified companies access to their personal online accounts to acquire a verified identity that gives safer, faster access to government services. Since 2013, there have also been developments in technology that allows for detection of whether the user is a real person or not. With these advancements the activity history of online accounts is much more valuable in an identity verification context. After completing the user research, Veridu built a service that aligned with our standards for Element E - activity history. The service allowed users to assert their online account activity to see whether it would fulfil requirements for Element E. We had 86 people, from across participating organisations, testing the service using their real online accounts. The service looked at the activity history within (one or more) online accounts asserted by the users. Veridu reviewed almost 240,000 activity events and scored them as per Element E of the standards. More than 86% of participants - using their online activity from Facebook, Twitter and other social media sites - met the requirements of Element E. Office for National Statistics survey data commissioned by GDS suggests that 52% of UK adults have a social media account they use on a regular basis (at least once a month). The data we’ve gathered shows that if activity from such accounts could be used for activity history, GOV.UK Verify’s demographic coverage of the adult population overall could increase by 9%, and for the 16-25 demographic could see a potential increase of up to 38%.”
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GOV.UK Verify technical update 11 August 2016
If you are interested in the technical development of GOV.UK Verify then read on for an update on delivery priorities.
In their first technical delivery update the team explained that there are 3 parts to GOV.UK Verify and the delivery team is responsible for building and maintaining 2 of them: the GOV.UK Verify hub and Document Checking Service .
Currently, they are working on 3 technical delivery priorities:
increasing adoption (by departments) of GOV.UK Verify; improving the completion rate for GOV.UK Verify users; and improving and maintaining GOV.UK Verify.
Now that GOV.UK Verify is live , the work to maintain and improve the service continues at pace. Follow the link below to read a summary of what the delivery team has been working on since their last update back in July and what they plan to do next.
Read the summary from the GOV.UK Verify Blog
You can subscribe to the blog to keep up to date with GOV.UK Verify's latest technical developments.
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The Chartered Institute of Payroll Professionals
Policy News Journal
cipp.org.uk
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