The Chartered Institute of Payroll Professionals ……………………………………………………………Policy News Journal
For example, diagnosed with a serious illness or condition that affects them to such an extent that they are unable to understand or appreciate their indebtedness or to put their HMRC affairs in order.
Indicator C - personal issues Issue that affect them to such an extent that they could not understand or cope by themselves. For example: becoming recently widowed a family bereavement being made redundant a serious illness caring issues trauma caused by an assault domestic or financial abuse.
These may be issues that affect the debtor directly or someone close to them (such as an immediate family member).
Indicator D - lower levels of literacy, numeracy and/or education For example, learning difficulties that mean they are unable to fully understand their indebtedness without advice or support. Case study John is suffering from Post-Traumatic Stress Disorder, caused by an incident while at his previous employer, which ultimately leads to him being unable to work. John has no regular income. A substantial charging order against him and the ceasing of his benefits have caused his situation to deteriorate. The demand for the tax bill has added to his stress and has caused confusion, as he is already struggling to deal with his circumstances with no support. In John’s case, the officer would refer John to specialist support within HMRC and consider the best way to support John in getting his affairs in order. John might also be signposted to a third-party organisation or charity to help him organise his non-tax affairs.
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Identifying genuine HMRC email communications V phishing emails and spam 13 April 2016
Phishing is the fraudulent act of emailing a person in order to obtain their personal/financial information such as passwords and credit card or bank account details. These emails will often include a link to a bogus website encouraging you to enter your personal details.
HMRC have recently updated their guidance on GOV.UK that will help you to check when you have received genuine HMRC contact rather than phishing emails.
The current list of digital and other contact issued from HM Revenue and Customs (HMRC) has been updated to include the Employer Bulletin 59 email .
“HMRC sends informational emails several times a year to employers who have registered to receive them. These emails never ask you to provide personal or financial information.”
The latest batch of emails issued by HMRC will be sent from 11 April 2016. The emails are titled ‘Important information for employers’ and refer to Employer Bulletin 59 (the April edition). The emails include links which direct recipients to pages on the HMRC website, including advice about online security.
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The Chartered Institute of Payroll Professionals
Policy News Journal
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