Policy News Journal - 2016-17

The Chartered Institute of Payroll Professionals ……………………………………………………………Policy News Journal

employees, employers, software developers and HMRC (and through HMRC other government departments and agencies).

The focus will be on two main areas of importance:

Bank Account details The Current Account Switch Service (CASS) may be used by individuals to move their bank account from one provider to another. As part of CASS, advices are provided electronically to Service Users so that they can update their customers’ records with the new bank account details. Bacs is aware that the use of HR ‘self service’ systems means that some Service Users that generate payroll payments expect their employees to maintain their own bank account details. These beneficiaries have in some instances received conflicting messages which have caused confusion and, in some cases, lead to payments being missed or other problems. Bacs is keen to engage with CIPP members to consider how this issue might be addressed and to explore any mutually beneficial solutions that might be identified. Main residence address There has always been a clear message that the employee is responsible for ensuring that HMRC (and other Government departments and agencies) are provided with up to date personal details where they may change, for the purposes of this forum we are focussing on the main residence address. The introduction of the Scottish Rate of Income Tax has caused a greater need for accuracy of main residence address which has resulted in the employer submissions being acknowledged as a source of up to date data – which in turn has brought in to question long standing beliefs. This meeting aims to provide clarity and understating on the processes involved when dealing with the employee address.

If you are a full or fellow member and would like to participate at our Think Tank in London on 31 August 2016, please email us no later than 24 August 2016 to secure your place.

Your host for the event is CIPP Senior Policy and Research officer, Samantha Mann and representatives from BACS Payments Services Ltd and HMRC will also be in attendance. If you have any questions before the event Sam is contactable at policy@cipp.org.uk or 0115 922 6423.

Back to Contents

Payroll bureaux and agents -pinpointing the pinch-points of GNS and employer prompts 19 August 2016

We recently published a survey on behalf of HMRC to gather your views on the Automated Penalty Appeal Service and your experience of receiving messages via the Generic Notification Service.

One very popular comment from payroll bureaux – which has been said many times since the introduction of Generic Notifications and Employer Prompts, is:

“It would be exceedingly useful if the Employer's reference was quoted on the emails so that employers with multiple references didn't have to try every reference to discover which one the GNS referred to…”

“Please add in the PAYE reference - with 800 individual in-house companies using the same e-mail address - an e-mail asking me to check for a GNS message is ignored as I do not have the time to check 800 individual online accounts.” “I am an agent with multiple PAYE clients; the lack of any indication, in the emails received, to which client the notice relates is a major flaw. It would be extremely helpful to include the employer's name in the email notification in future.”

Thank you to everyone who responded to this survey and thank you for all your observations.

Looking specifically at the comments noted above we have been asked if we could provide some screen shots or descriptions of the agent's process in order to establish the point at which the problem occurs and where an enhancement would help for both GNS or e-mail alerts.

Please send any examples you have to policy by Friday 2 September 2016, marked for the attention of Samantha Mann (CIPP Senior Policy & Research Officer). Thank you in advance for taking the time to assist.


Page 41

of 588

Made with FlippingBook - Online magazine maker