An outsourcing transformation programme will often last 12 - 18 months from initial assessment through to transition and 36 months and beyond to see real business benefits.
MOST ORGANISATIONS WILL FACE:
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An assessment and decision making phase
A major procurement
Significant transition activity
Transformation and business change within the organisation to build the capability to manage an outsourced operation
Transformation and business change to deliver the long-term benefits.
Typical process of outsourcing
First Acquire Capability to Outsource
Assess & Select
Procure
Transition
Transform
For all of the potential outsourcing candidates, you should undertake high level planning to look at the likely capacity required to deliver the outsource and the skills needed – which may not exist in-house.
Having the capability and capacity within the organisation to run the outsourcing programmes is essential to avoid some of the pitfalls that can occur through badly implemented outsource arrangements.
We have seen clients experience:
• Loss of strategic alignment • Extended time to benefit • Decreased brand loyalty • Poor quality control
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Project One
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