03 JOB DESCRIPTION Job title Campus Manager College/Service Professional Service Operations Department/Team Estates Department Accountable to Head of Campus Services Contract Permanent Term 35 hours per week Grade Grade 6 Location CSM - King’s Cross, London UK Purpose of the role
safe, efficient and effective delivery of services are carried out in compliance with relevant legislation, regulations and best practice. • Proactively lead improvement initiatives, take ownership of Estates issues, and lead their resolution; develop strong and effective working relationships with senior College & Estates stakeholders and their Service Partners to ensure that service requirements align to the UAL Strategy; ensure that interfaces between activities are considered and work to minimise risks and disruption to all parties. • Communicate effectively with senior College stakeholders to advise, influence and monitor projects and services and to ensure that customer expectations are delivered to quality, time and within budget. You will lead, attend and contribute to meetings as required, representing the Estates team. • Work in conjunction with the College, Estates project leads and contracted services to monitor the successful planning and implementation of projects to minimise any negative impact to students and building operations. • Responsible for the identification and development of FM service procedures and standards that underpin operational activities through the planning of all work (projects and business as usual) and the implementation of best practice through regular review and benchmarking to drive continuous improvement. • Manage and monitor the delivery of our service partners and to report on performance against agreed SLA’s and KPI’s established under contract, acting as necessary to maintain those standards; provide data analysis retrieved from the CAFM software to identify trends, which
have the potential to cause service issues or negatively impact the student and staff experience. • Compliance • Lead, network and liaise with college stakeholders at Director Level and Estates FM service meetings and to contribute to College Health and Safety Committee and Project boards), promoting a coordinated approach for College and Estates activities, whilst keeping abreast of developments, legislation, new technology etc. • Oversee the compilation and maintenance of robust record keeping systems and procedures for Statutory Compliance, Permit to work, Risk assessments and Method Statements to maintain a safe working environment. • Compile and coordinate data, statistics and budgets producing reports as required. . – could be merged into one point? • Maintain and update the Facilities Management business continuity and response plans, to ensure they remain aligned with the University Business Continuity and disaster plan. People Management • Lead the FM services team ensuring the delivery of a professional and effective customer facing FM service across the College. Motivate and Coach the FM team to be great service ambassadors representing the Estates Department through regular one-to-ones and annual performance reviews and ensure that all Facilities staff are trained in Health & Safety at work and are competent to carry out their duties safely. • Identify training needs and to ensure that statutory training is reviewed and monitored
and to promote continuing professional development. • Work closely with the sustainability team taking responsibility to ensure that agreed Sustainability targets and initiatives are implemented and to proactively drive a culture of awareness within the FM team. • Undertake incident management and control duties whether as part of a local response or as part of a wider disaster recovery event, in accordance with published guidance on Incident control and escalating decisions as appropriate and necessary • Deputise for the Head of Campus Services and Hard FM Manager during periods of leave or unplanned absence. The Campus Manager will be required to act as Duty Manager one Saturday in four. Management responsibilities Budgets: FM Operational Budget (TBC) Staff: Line Management of Facilities Manager, Facilities Coordinator and Facilities Assistants Key working relationships • Estates Department Senior Management • Estates Projects Team • External Contractors and Service Partners • College Senior Managers, Academic, Technical Support teams
The Campus Manager is a senior management role, key to the successful provision of Facilities Management (FM) Services to each College group. The role reports to the Head of Campus Services and with delegated authority to act at a local level on their behalf is responsible for leading a team of Facilities staff and contracted service partners in the delivery of a customer-focused FM service. The postholder will build collaborative relationships and common understanding with college stakeholders to ensure Facilities services and initiatives reflect the College and Estates business requirements. The postholder will oversee facilities services to ensure a seamless and effective delivery by proactively assessing and identifying business and stakeholder requirements. You will be the champion of change and new initiatives that drive a culture of continuous improvement and to support the Head of Campus Services in the development of FM service strategies that promote a secure and well-maintained environment for staff, students and visitors. Key Duties and Responsibilities • Oversee, direct and monitor the FM service activities delivered by the FM team and the contracted service partners to ensure the
• UAL Health & Safety team • College Program Managers • College Executive Team • Students Union
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