Operational Highlights
OPERATING PROFIT £9.6 m EBITDA £13.6 m
OPERATING FREE CASHFLOW £8.7 m
OUR THREE GROWTH AREAS LIVED UP TO THEIR NAME
DOORDROP MEDIA INCREASED REVENUE BY 20%
PARCELS VOLUMES GREW 9%
£4M INVESTED IN NETWORK/FLEET AND INFRASTRUCTURE
INTERNATIONAL TRAFFIC GREW 30%
CORE DOWNSTREAM ACCESS MAIL BUSINESS CONTINUED ITS IMPRESSIVE RECORD OF CUSTOMER RETENTION WITH A STRONG EMPHASIS ON PROCESS OPTIMISATION, PRODUCT INNOVATION AND COST-EFFICIENCY. WHISTL PROCESSED 51.6% OF UK DOWNSTREAM ACCESS VOLUMES.
HIGHEST CUSTOMER RECOMMENDATION SCORES ACHIEVED IN ANNUAL SURVEY 34 NPS SCORE 84% CUSTOMER SATISFACTION
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Strategic Report | Whistl Annual Report 2016
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