2021-22 Child Care Parent Handbook

Online Billing 

REACH CYA utilizes an online, easy-access, billing system.  Your invoice will be prepared and emailed to you at the beginning of each newmonth.  You will be billed based on your program usage.  Your invoice will include any penalty fees that were incurred.  Invoices must be paid by the last day of each month. Parent E-Bill & REACH CYA Portal You will be sent an invitation to create a portal after your first invoice is prepared. All enrolled families MUST join the REACH CYA Portal.  This web-based portal will allow you to: VIEW YOUR CHILD CARE ACCOUNT VIEW YOUR OUTSTANDING BALANCES

MAKE PAYMENTS FROM YOUR BANK ACCOUNT ACCESS THE HISTORY OF ALL YOUR TRANSACTIONS SEND COMMENTS OR QUESTIONS REGARDING YOUR INVOICE PRINT COMPLETE STATEMENTS FOR YOUR RECORDS

 You can login to your account at any time by using the Portal URL found on your invoice or through the Parent E-Bill link found at www.reachcya.org.  Your username is your email address.  Paperless invoices will be emailed to you each month.  A text message alert will be sent to you when your new invoice is emailed to you.  Payments must be received by the last day of the month.  Payment can be made directly from your bank.  If you prefer, you may make payments by mail or in person.  Credit cards are not accepted.  Payments will not be accepted by staff at program sites.  Penalty Fee will apply if payments are not received by the last day of the month.

Sample Invoice with $0.00 Past Due  Simply Click on “Go To Portal”  Pay Current Invoice

Sample Invoice with $20.50 Past Due  Simply Click on “Go To Portal”

 Pay Current Invoice  Pay Past Due Invoice (Current Invoices do not include any past due balances)

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