King's College London - Security Manager


CONTENTS King’s College London Estates and Facilities Job Description Person Specification Terms and Conditions Further Information How to Apply



King’s College London

Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence. Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with London’s great institutions. While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained. Mission and Vision Through our commitment to exceptional education, impactful research and genuine service to society, we are creating positive change in our communities, both in London and on the world stage. Our Strategic Vision 2029 looks forward to our 200th anniversary in 2029 and sets out our ambitious plans in five key areas:

• Educating the next generation of change- makers; • Challenging ideas and driving change through research; • Giving back to society through meaningful service; • Working with our local communities in London; • Fostering global citizens with an international perspective.

King’s by Numbers

• More than 33,000 students from over 150 countries around the world • £273m annual research income • Ranked 35th in the world (Times Higher Education World Rankings 2022) • 14 Nobel Laureates • 24th in the world in the Times Higher Education Impact Rankings that measure universities against the United Nations’ Sustainable Development Goals (SDGs) • 100% of the electricity we purchase directly comes from UK wind energy (since October 2017). King’s target is to be net zero carbon by 2025.



185,000 6 th

The foundation of King’s

alumni across the world

in the world for research ‘power’ (2021 Research Excellence Framework)



Kings has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day.

Estates & Facilities

As King’s continues to mature and grow the task of developing, maintaining, managing, and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff, and partners. Meeting our aims will not be without its challenges. Operating in central London means that King’s has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource, and it is our job to help King’s manage our assets well.

Kings has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, innovative research facilities, two chapels, cafes and restaurants, gyms, and student residences. The Estates & Facilities team employs ~ 1000 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities.

King’s Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to:

• be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth index.aspx



King’s Security Department The Cleaning and Security Services (CSS) Department was created following the successful insourcing of 400 staff in Aug 19. Delivering in-house core soft services to ~150 buildings across a multi campus estate, the department has stabilised post insourcing and is now well regarded across all levels of the university. The 200 strong security team provides static guarding, customer service support and wayfinding, key holding, welfare support and security patrols. In addition, we provide a wide range of support to student and staff events and public events such as open days as well as incident and emergency management while providing a high quality front line service to our student and academic community. Denmark Hill Campus Denmark Hill Campus provides facilities for the Faculty of Life Sciences & Medicine, the Dental Institute, and is the home of the Institute of Psychiatry, Psychology and Neuroscience and the Champion Hill Residence.

Direct over ground trains from Denmark Hill 11 min Victoria 14 min Elephant & Castle 16 min Blackfriars 25 min London Bridge 25 min St Pancras

Denmark Hill is situated in Camberwell, in the London Borough of Southwark. In the last few years this and the neighbouring areas have undergone an incredible process of regeneration and are now one of the most exciting places in London to live, study and work. Further information about the area is available on the Institute of Psychiatry, Psychology & Neuroscience webpages.

How to get to Denmark Hill

By train Denmark Hill Station, adjacent to the

Campus, serves trains from Victoria, London Bridge, Blackfriars and Elephant and Castle. Loughborough Junction is about 15 minutes walk away and is served by Thameslink trains from London Blackfriars via Elephant and Castle. By underground The nearest tube stations are Oval (Northern Line) and Elephant and Castle (Northern and Bakerloo Lines)



Your Team at King’s

“King’s College London is a fantastic place to work, with a broad variety of challenges for the security management team. We have embarked on a period of development across the function, which will see continuous improvement in all we do. I am looking for an experienced leader who can actively engage in growing the capability and capacity of the security team, delivering an outstanding security service, promoting effective team cohesion, and engendering stakeholder confidence. This is a rare opportunity to lead and develop the team at Demark hill, whilst working seamlessly as a part of the wider King’s Security team.”

“Since King’s made the decision to insource the Cleaning and Security operation in Aug 19, and ensure the entire workforce were on equal terms and conditions, we have had great ambition to drive up the customer service standards and the reputation of the security team. Over the last 4 yrs this has been largely successful, and the team are now depended upon to support high risk events and challenging situations in a sensitive and appropriate way as well as deliver a great BAU operation. “





Job Description

Security Manager Cleaning and Security Services Estates and Facilities c.£59,000 Full time 40 hrs Indefinite Deputy Head of Security Deputy Security Managers, security officers, incident response and all other security related matters Denmark Hill (flexible to work on other campuses)

Post title Department/Division Faculty Grade/salary Hours of work Period of appointment

Responsible to Responsible for



of performance while ensuring the highest standards of customer service are delivered. • Due to the nature of the service (7days a week/ 365 days a year) and the wide dispersal of security staff across the King’s College London estate, the post holder will encounter, and need to resolve, inherent challenges in maintaining effective leadership of a disparate team. • Through on-site support and guidance, the postholder will ensure the continuing professional development of all security staff. In particular, ensuring that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours. • Ensure a consistent, estate wide, approach to incident response through clear and timely communications and ensuring a professional handover to the Out of Hours Security Manager / deputy. • Act as a role model for exceptional service, professional behaviour and best practice while creating an environment that motivates staff, ensuring that they are fully aware of what is expected of them and what success looks like. Service Delivery • Ensure the delivery of world-class customer centric services which offer value for money and continuously enhance the student experience and their wellbeing both on campuses and within residencies. • Ensure a consistent service delivery approach across all campuses working closely with

Campus Operations colleagues, student welfare, KCLSU, residencies, OOH Security Managers / their deputies and other groups to understand and meet customer and stakeholder requirements. • Demonstrate a positive approach to stakeholder management, developing effective internal and external networks including neighbouring security partners and local police teams and other professionals. • Working with colleagues, particularly the Head of Security, the Deputy Head of Security, other campus-based Security Managers and ‘Out of Hours’ Security Management team, to develop new as well as review existing policy, practise, and procedures for the delivery of security services across the estate. • Working with emergency services as the Kings College London (KCL) security incident response manager and with other stakeholders for internal / external events on campus to proactively support the service provided by security teams and seek innovative ways to develop and improve service delivery. • Engagement with Trade Unions on security concerns and manage all local issue to resolution. Health and Safety and Risk Management • Ensure a safe working environment for the security teams through full compliance with health and safety legislation in respect of all work undertaken by the security teams, including

procedures. Make recommendations to continually improve working practises by utilising modern technology where appropriate. • Working with the OOH Security Management team and colleagues across CSS to ensure appropriate 24hr incident management structures are maintained. Vision 2029 Support Vision 2029 through delivery of the Estates and Facilities Philosophy through the provision of: • - A sustainable service that has the lowest environmental impact possible • - Continually reviewing all aspects of service delivery to ensure that all decision making is made with the customers (both student, staff, and visitors) at the heart of that decision. Financial and Performance Management • Support the management of the security budget by making sound judgements of resourcing requirements including but not limited to third party delivered services, and demand-based requirements such as sickness absence and events on campus. • Contribute to the delivery of sustainable cost savings and support the development of new and existing metrics to consistently deliver agreed performance standards (including sustainability targets) across the out of hours security teams. • As an incident manager expected to respond at short notice to any incident at their site/s. • Other duties as directed by the Associate Director of Facilities (Security and Cleaning), Head and Deputy Head of Security.

The Security Manager will manage the day to day security delivery across their campus and will provide strong management and leadership of the security team ensuring that the team are delivering a trusted responsive service to all users of the campus. Utilising their excellent communication and interpersonal skills, they will be expected to ensure the highest standards of conduct and customer service skills are displayed by all the security staff and will resolve operational issues as they emerge. As an experienced leader and security professional, they will drive efficiencies and innovation by intelligent use of resources and support the wider Cleaning and Security Services (CSS) team with future transformation change. They will work closely with the Head and Deputy Head of Security to find solutions to longer term challenges on campus and to ensure all service delivery is consistent across King’s estate. The postholder will be the key point of contact in the event of any emergency on campus or adjacent to our estate and will lead the security response.


Team Leadership • Ensure a fit for purpose, professional and efficient team with effective line management, utilising King’s policies to manage all aspects

specific guidance in Risk Assessments and Assignment Instructions and fire evacuation



Person Specification

Terms and Conditions

Eligibility to work in the UK This post does not qualify for a Certificate of Sponsorship under Home Office regulations therefore the university will not be able to offer sponsorship for this role. Education/qualification & training Desirable: • SIA license holder (Door Supervisor or CCTV as a minimum) • Educated to A-level standard or higher • IOSH Managing Safely or NEBOSH qualification Knowledge/Skills Essential: • Have a strong operational knowledge of the security delivery in a large multi-site operation • Knowledge of current security and access control systems legislation, including the Data Protection Act 2018, CCTV systems

This appointment is made under the King’s College London Terms and Conditions of Service for Professional Services staff a copy of which is available from the Recruitment Team upon request.

staff covering management of night staff, events, and incident management • Experience in dealing with HR matters including sickness absence, discipline matters, performance issues, PDRs, and misconduct investigations Desirable: • Experience of working with Trade Unions to resolve conflict or other issues in the workplace • Experience in delivering training to staff on a range of security matters, policies, assignment instructions and operational response plans

Probation Six Months

Annual leave 27 working days per annum pro rata (please note the annual leave year runs from January-December) bank holidays and customary closure days in are in addition to the annual leave entitlement. Staff receive four additional customary closure days in December. Notification as to how these days are taken is circulated at the start of the academic year. Superannuation This appointment is superannuable under the USS (applicable for Grades 6 to 8) pension scheme. In accordance with recent legislation, we automatically enrol our staff in a pension scheme if they meet certain age and earning criteria. This is known as auto- enrolment. The university collects pension contributions via a salary sacrifice method called Pensions Plus. These deductions are made before the calculation of tax and national insurance is calculated; therefore, reducing the amount you pay. Staff already superannuated under the NHS Superannuation Scheme may opt to remain in that scheme provided an application to do so is received by the NHS scheme trustees within three months of appointment to King’s College London. Please note that NHS Superannuation Scheme: Medical Schools are classed as “Direction Employers” and some benefits of the NHS Scheme are not available to Direction members. Alternatively, staff may opt to take out a personal pension. Please note that the university does not provide an employer’s contribution towards a private pension plan. Staff benefits King’s College London offers a wide range of staff benefits. For the full comprehensive list of staff benefits please refer to our website: www.

Personal characteristics/ other requirements Essential: • A pro-active and flexible

approach to work with the ability to adapt to changing situations and to work calmly and efficiently under pressure • Highly organised, able to work with minimum supervision and able to deliver work to agreed time frames and to a high standard first time

• Competent in MS Office

software with a willingness to use data and technical solutions to support issue resolution. • Excellent interpersonal and communication skills both spoken and written • Customer focussed approach to service delivery

Desirable: • An understanding of the

current challenges in the HE sector or a similar setting

Experience Essential: • Minimum of 3 years of experience in a similar

Role specific requirements • Expect from time to time to work outside normal working hours

managerial role of security



Further Information & How to Apply For a confidential conversation, please contact our advisor Rob Cullum: Rob Cullum | Senior Practice Manager

Applications should consist of a CV and short covering letter and should be sent to

Their benefits include 27 days leave plus 4 closure days + the USS pension scheme (employer contributions of 19.5%). Full details can be viewed at

KCL offers staff an additional days’ leave for voluntary work called ‘service time’.

Closing date for applications is Sunday 26th November 2023.

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