Job Description
Security Manager Cleaning and Security Services Estates and Facilities c.£59,000 Full time 40 hrs Indefinite Deputy Head of Security Deputy Security Managers, security officers, incident response and all other security related matters Denmark Hill (flexible to work on other campuses)
Post title Department/Division Faculty Grade/salary Hours of work Period of appointment
Responsible to Responsible for
Campus
ROLE PURPOSE
of performance while ensuring the highest standards of customer service are delivered. • Due to the nature of the service (7days a week/ 365 days a year) and the wide dispersal of security staff across the King’s College London estate, the post holder will encounter, and need to resolve, inherent challenges in maintaining effective leadership of a disparate team. • Through on-site support and guidance, the postholder will ensure the continuing professional development of all security staff. In particular, ensuring that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours. • Ensure a consistent, estate wide, approach to incident response through clear and timely communications and ensuring a professional handover to the Out of Hours Security Manager / deputy. • Act as a role model for exceptional service, professional behaviour and best practice while creating an environment that motivates staff, ensuring that they are fully aware of what is expected of them and what success looks like. Service Delivery • Ensure the delivery of world-class customer centric services which offer value for money and continuously enhance the student experience and their wellbeing both on campuses and within residencies. • Ensure a consistent service delivery approach across all campuses working closely with
Campus Operations colleagues, student welfare, KCLSU, residencies, OOH Security Managers / their deputies and other groups to understand and meet customer and stakeholder requirements. • Demonstrate a positive approach to stakeholder management, developing effective internal and external networks including neighbouring security partners and local police teams and other professionals. • Working with colleagues, particularly the Head of Security, the Deputy Head of Security, other campus-based Security Managers and ‘Out of Hours’ Security Management team, to develop new as well as review existing policy, practise, and procedures for the delivery of security services across the estate. • Working with emergency services as the Kings College London (KCL) security incident response manager and with other stakeholders for internal / external events on campus to proactively support the service provided by security teams and seek innovative ways to develop and improve service delivery. • Engagement with Trade Unions on security concerns and manage all local issue to resolution. Health and Safety and Risk Management • Ensure a safe working environment for the security teams through full compliance with health and safety legislation in respect of all work undertaken by the security teams, including
procedures. Make recommendations to continually improve working practises by utilising modern technology where appropriate. • Working with the OOH Security Management team and colleagues across CSS to ensure appropriate 24hr incident management structures are maintained. Vision 2029 Support Vision 2029 through delivery of the Estates and Facilities Philosophy through the provision of: • - A sustainable service that has the lowest environmental impact possible • - Continually reviewing all aspects of service delivery to ensure that all decision making is made with the customers (both student, staff, and visitors) at the heart of that decision. Financial and Performance Management • Support the management of the security budget by making sound judgements of resourcing requirements including but not limited to third party delivered services, and demand-based requirements such as sickness absence and events on campus. • Contribute to the delivery of sustainable cost savings and support the development of new and existing metrics to consistently deliver agreed performance standards (including sustainability targets) across the out of hours security teams. • As an incident manager expected to respond at short notice to any incident at their site/s. • Other duties as directed by the Associate Director of Facilities (Security and Cleaning), Head and Deputy Head of Security.
The Security Manager will manage the day to day security delivery across their campus and will provide strong management and leadership of the security team ensuring that the team are delivering a trusted responsive service to all users of the campus. Utilising their excellent communication and interpersonal skills, they will be expected to ensure the highest standards of conduct and customer service skills are displayed by all the security staff and will resolve operational issues as they emerge. As an experienced leader and security professional, they will drive efficiencies and innovation by intelligent use of resources and support the wider Cleaning and Security Services (CSS) team with future transformation change. They will work closely with the Head and Deputy Head of Security to find solutions to longer term challenges on campus and to ensure all service delivery is consistent across King’s estate. The postholder will be the key point of contact in the event of any emergency on campus or adjacent to our estate and will lead the security response.
ROLE PROFILE
Team Leadership • Ensure a fit for purpose, professional and efficient team with effective line management, utilising King’s policies to manage all aspects
specific guidance in Risk Assessments and Assignment Instructions and fire evacuation
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