Dear Mr Ozel,
It was very nice meeting you on the check-out day from our return journey to the UK. Thank you for coming to greet us. Just a small note here to thank you for the most welcoming hospitality given by your superb Hotel Staff and the amazing Horizon Team. The ten days stay at your Shangri-La Hotel for my family this Easter Holiday imprinted such a memory in my children's childhood, to the extent that they would like to extend this tradition to their own families when they grow up.
There are a few special thanks to a few people here and I think you should know:
1) Kunga - whom we met a couple of years ago when we stayed at your Hotel for the first time. She was very kind, lovely and helpful to my children and it was one of the main reasons my children insisted on coming back to your Hotel for this Easter Holiday. My son (10 years old) was very excited to find out Kunga is still working at your Hotel when we arrived. They had a great reunion (lots of hugs) when they saw each other. Kunga has been super caring and shown great compassion to my children - made them feel so settled, comfortable, cared; they skipped around the Hotel just like "Home". They know that they could get all the help they need from Kunga should they need such help, and be totally pampered. My children just adore her and want to come back to see her again! 2) Kopila, Karim, Keith and all other incredible Horizon Team members. Kopila warmly greeted us on our arrival day as well as our departure day and she cared very much as to how we were finding our stay, our Bedroom and in general, the Lounge services. It was very nice meeting her. Karim, who took tremendous care of our dining and lounging experiences, showed great attention to details as to how we would like to sit and dine for our entire stay. He set the table exactly how we would like it to be, plus remembering everyone's preferred drinks when we arrived, and greeted us with a sincere warm smile every time - from my many years of travel and dining experience I would say this is definitely a First Class Lounge service from the very top end. Keith, he loved to play and joked with my children and my daughter found him very friendly and has a great sense of humour. My children loved to play with him and asked us if they could go and find Keith and Karim at the Lounge at the Happy Hour everyday after they had their exercise at the swimming pool. All the above, I would say your Hotel - Shangri-La Dubai is one of the very refined hotels in Dubai, given I have experienced many 5* hotels in Dubai for many years and had stayed at the Jumeirah Burj Al Arab and many other luxurious locations. The personal touch from your staff is without doubt the most invaluable asset! I asked my children what was the best part of their stay at the Shangri-La - they both answered "my new friends there"!
We all look forward to returning to your Hotel in the near future and treat it as our second Home in Dubai.
With special thanks and very best wishes,
Dr. Joyce Wong
Made with FlippingBook - Online magazine maker