Dear Hakan,
It gives me great pleasure to share my incredible experience at your Dubai property from April 17 to April 20. This marks my third stay at your hotel this year, and there are many compelling reasons why I keep coming back. As a seasoned business traveller who frequently journeys across the globe and has stayed at numerous Shangri-La properties, I can confidently say that Shangri-La Dubai stands out as one of the very best from a service perspective. From the seamless airport pickup, the efficient check-in process, and the attentive concierge services to the impeccable hospitality at the Horizon Club, the support provided with meeting arrangements, the indulgence at the Chi Spa, and the thoughtful care taken to ensure my room allowed for optimal rest —the attention to detail in every aspect of my stay was truly remarkable. All these elements came together to make me feel completely at home. Hakan, you have an exceptional team. From Archel Dumasal, to Kopila Rai and her outstanding team at the Horizon Club to Abdullah and his team at the Chi Spa—and so many other outstanding team members—each of them embodies the essence of true hospitality. My heartfelt congratulations to you for fostering such an incredible team and for your outstanding leadership in delivering Shangri-La's brand promise of “To treat a stranger as one of our own.” On my next visit, I would greatly appreciate the opportunity to meet you and learn from your exemplary leadership.
Best regards, Vivian Lau
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