Survival Accidents and incidents can happen at any time and anywhere along the aircraft’s flight path. From sea to artic sur- vival, explore the skills needed to remain safe should the worst happen using a number of fascinating case studies to enhance learning.
Principles of survival Survival techniques Search and rescue Aircraft equipment Case studies
Conflict Management
According to a 2019 EASA report, every 3 hours the safety of a flight within the EU is threatened by passengers demon- strating unruly or disruptive behaviour. At least 70% of these incidents involve some form of aggression. De-escalation training equips the learner with the skills and knowledge to manage challenging behaviours effectively and prevent situations from escalating into more severe incidents. Effective de-escalation requires compassion, empa- thy, and a willingness to understand more than one point of view.
Stay calm and professional when faced with difficult situations Use proven techniques to defuse conflict before it escalates Build emotional resilience and teamwork under pressure Empower your workforce with the tools needed to manage challenging situations confidently
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