Avoiding tenant liability charges
Tenant liability occurs when items in the home must be repaired or replaced because of the actions of a tenant, member of the household or a visitor. This damage isn’t always caused deliberately, it can occur over time and is often avoidable. We received feedback that tenants want more information about their responsibilities around their property and how to avoid tenant liability.
Prepare for being locked out
Avoid toilet blockages
Protect yourself from third-party damage If someone has broken into your home or caused damage to your property you must report this to the police and get a Police Report Number to avoid being charged for the repairs.
Locking yourself out of your home can result in being charged for calling out a locksmith. Have a spare key in a lock box or give a spare key to someone you trust – like a family member to avoid lockout charges.
Don’t flush tissues, paper towel, sanitary products, or baby wipes down the toilet as they do not break down like toilet paper. This often leads to blockages which tenants would be charged for fixing.
Don’t wait to report repairs
Keep pests away Pest issues can result in tenant liability
Keep drains clean Blocked shower and
Please don’t wait until an inspection to report repairs. Maintenance issues that are left unreported could get worse and you could be charged for any additional damage as a result.
kitchen drains are another common source of tenant liability. Please be mindful of what you are putting down drains, for example pouring cooking fat down a drain can cause a blockage. Buying drain covers can also help prevent hair going down shower drains and can catch food debris in your kitchen sink.
if the actions of the tenant cause the problem. Avoid pest problems in the home by keeping your property clean. This includes storing food in airtight containers, using sprays or baits, disposing of rubbish and wiping down countertops and stovetops.
Don’t smoke inside Smoking inside can lead to
Make sure you are home for contractor appointments If you have agreed to a time and
tenant liability charges because it causes nicotine staining on walls and surfaces. Smoking inside can also increase your risk of fire in the home.
day for a contractor to attend and you are not home, you will be charged a call out fee. If you can no longer make an appointment, please call our maintenance hotline on 1800 203 383 to reschedule.
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