Maintenance how to’s
How to check for gas leaks in the home Gas is a flammable substance with a smell similar to rotten eggs. The egg smell is added to natural gas to help you detect gas leaks as they can be a serious threat to your safety. If you can smell rotten eggs, it could be a gas leak.
How to find and turn off your water main Knowing how to turn off your water at the mains can prevent damage to your home and your belongings when dealing with water leaks and burst pipes. Water mains are usually located near your water meter, outside at the front of your house, near the boundary of your home or sometimes in the close vicinity to a garden tap. The water main may have a knob or a nut for turning on and off. In most cases you need to turn the knob clockwise (to your right) to turn the water off. If you can’t find your water main, please call your local office or ask your tenancy officer at your next inspection.
How to report electric shocks or tingles If you ever experience a zap or tingling sensation when touching an electrical appliance or power point at home, it could be a sign of an electrical wiring issue. If you experience a shock or tingle, call Western Power immediately on 13 13 51 . Western Power will send someone out as soon as possible to investigate the issue. Depending on the cause of the issue, Western Power will fix the problem for you or will give you advice on who to contact to rectify it. It is important for your safety that once an electric shock or tingle has been experienced, you do not touch or ‘re-test’ the location of the incident again.
• Leave the area
immediately and don’t use anything that could cause a spark such as a lighter, matches, mobile phone or electrical appliances.
• Call the ATCO Faults and Emergencies number on 13 13 52 . • ATCO will come and investigate the issue for free and if a repair is needed tenants can contact our maintenance hotline on 1800 203 383 for an emergency repair to be arranged.
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