Case Study
The team at Ewing Irrigation is experiencing firsthand the benefits of moving to a centralized fire protection program. Prior to their partnership with APi National Service Group (APi NSG), each Ewing Irrigation branch ran independently and selected their own fire protection service provider. This process resulted in piles of inconsistent paperwork and invoices, as they have over 200 facilities across the country. This made it very challenging to manage their budget, inspection schedule and ensure compliance of their systems. When Ewing Irrigation initiated a partnership with APi NSG, their biggest challenge in moving to a centralized program was communicating the change in process to all of their branches. We worked with Ewing Corporate to develop and execute a comprehensive communication plan, emphasizing the value of having a single provider. We utilized multiple communication mediums which accomplished a seamless transition over the transition period. David Paetow, Safety & Security Coordinator, has been with Ewing Irrigation for over 31 years. Paetow expands on the mutually beneficial partnership: “Sometimes we would send over 200 checks in a given month. Going from that to sending just one was a huge increase in efficiency for our team and really made the process a whole lot easier.” According to Paetow, “Ewing will be able to see the transformation in our annual spending, and gain a better idea of what to expect in our budget for the future.” APi NSG understands there is not a one-size-fits-all approach to fire and life safety. We partner with our customers to create a program that works best for their business. We will continue to deepen our relationship with Ewing Irrigation by providing exceptional customer service, program oversight, cost standardization and presenting creative solutions to enhance their fire and life safety program.
THE POWER OF NATIONAL OVERSIGHT
CASE STUDY: TOTAL FIRE & LIFE SAFETY SYSTEM SOLUTIONS FOR A NATIONAL RETAILER
SITUATION
highlights
Decentralized approach to managing services in a reactive environment High level of service spend due to inconsistent repair procedures Initiatives in place to increase retail locations by 20%
Significant decrease in service spend resulting from consistent inspection program
Lack of control over service provider vetting or compliance Disorganized documentation of site specific information
Sustainable program implemented in order to respond to customer’s growing site locations nationwide APi National Service Group’s centralized account management allowed efficient access to billing information, system reports, and outstanding service quotes
API nsg SOLUTIONS
Consolidate fire system inspections to minimize store interruptions Establish NTE to streamline proposal process for small fixes while on-site Dedicated account team to ensure consistent performance at every facility High level of self-performance across entire nation
proven results Through our continuing relationship with a leading national retailer, we have given our customer the ability to re-focus on their core business. This has been achieved through the implementation of a sustainable fire and life safety program, and enhanced through the myriad of customer-centric resources we offer. Due to our proactive scheduling of inspections and the addition of a streamlined proposal process, our customer saw substantial service savings year to year.
50% Decrease in average cost of service job year-to-year
$3,000
$1,500
$0
2011 2012 2013 2014 2015
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