THE POWER OF NATIONAL OVERSIGHT
CASE STUDY: TOTAL FIRE & LIFE SAFETY SYSTEM SOLUTIONS FOR A NATIONAL RETAILER
SITUATION
highlights
Decentralized approach to managing services in a reactive environment High level of service spend due to inconsistent repair procedures Initiatives in place to increase retail locations by 20%
Significant decrease in service spend resulting from consistent inspection program
Lack of control over service provider vetting or compliance Disorganized documentation of site specific information
Sustainable program implemented in order to respond to customer’s growing site locations nationwide APi National Service Group’s centralized account management allowed efficient access to billing information, system reports, and outstanding service quotes
API nsg SOLUTIONS
Consolidate fire system inspections to minimize store interruptions Establish NTE to streamline proposal process for small fixes while on-site Dedicated account team to ensure consistent performance at every facility High level of self-performance across entire nation
proven results Through our continuing relationship with a leading national retailer, we have given our customer the ability to re-focus on their core business. This has been achieved through the implementation of a sustainable fire and life safety program, and enhanced through the myriad of customer-centric resources we offer. Due to our proactive scheduling of inspections and the addition of a streamlined proposal process, our customer saw substantial service savings year to year.
50% Decrease in average cost of service job year-to-year
$3,000
$1,500
$0
2011 2012 2013 2014 2015
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