When torque tools slip out of calibration, miscalibration impacts product quality. Having an accurate way to regularly test calibration onsite is a great way to reduce risk and ensure safety. With Mountz torque analyzers and sensors, you can test tools before they go into service daily. Testing prevents employees from working with miscalibrated tools and enhances quality management. Using your own torque testing equipment is also more efficient since you can evaluate your tools without sending them to a laboratory. Whether you want stand-alone sensors for hand and power torque tools or run-down adapters that simulate actual joint conditions, Mountz has many options to choose from.
PRODUCT FAQ SHEET Mountz Service and Repair February 2024
FAQ FOR MOUNTZ SERVICE Q1. How do I submit a service request form online? How do I submit a service request form online?
SERVICE AND REPAIR
Navigate to the Mountz Service
ntz Service Request form online
Complete required fields - they are marked with an asterisk* Attaching a PO is optional, but is recommended to improve response time. they are marked with an asterisk*
Q2. How long will it take to get a response after submitting the online form? How long will it take to get a response after submitting the online form?
Within 24 business hours, weekends are not included. We are in the office from 6am-5pm PST hours, weekends are not included. 5pm PST
Q3. I filled out a service form and have not received a response. What should I do? I filled out a service form and have not received a response. What should I do?
Upon form completion, you should receive an email from our service team confirming form submission. you received a confirmation email from our team, feel free to reply to that email for a response. have not received this email, it is likely that Please resubmit the form making sure all fields are completed, or call is at have not received this email, it is likely that the form submitted did not process. (408) 850 Upon form completion, you should receive an email from our service team confirming form submission. If you received a confirmation email from our team, feel free to reply to that email for a response. If you (408) 850-9978 for assistance.
Q4. Can my calibration service be expedited? Can my calibration service be expedited?
Yes, please view Calibration Price Sheet
Calibration Price Sheet on pages 4 -7, see Rush Service column for each product type see Rush Service column for each product type.
Q5. What are the benefits of using a Mountz laboratory of using a Mountz laboratory?
Industry Expertise: We are torque experts. It’s all we do and have ever done, and we know it better than anyone else. We are a full our industry. Experienced Human Customer Suppor make recommendations based on industry experience. OEM Service: With expert knowledge and specialized training, OEM servicing guarantees precise calibration and adherence to quality standards, providing peace of mind and maximizing productivity for your operations. ISO Accreditation: In summary, ISO/IEC 17025 calibrati been accredited to internationally recognized standards for competence in performing calibrations, ensuring the accuracy and reliability of measurement results provided by that laboratory than anyone else. We are a full-service torque specialist meeting and exceeding all quality standards in service torque specialist meeting and exceeding all quality standards in perienced Human Customer Support : We take the time to understand your application needs and We take the time to understand your application needs and In summary, ISO/IEC 17025 calibration certification signifies that a laboratory has on certification signifies that a laboratory has ensuring the accuracy and reliability of measurement results provided by that laboratory.
SILICON VALLEY HEADQUARTERS 11th Street, San Jose, CA 95112 | Phone: (408) 292-2214 | Fax: (408) 292-2733 | mountztorque.com 2733 | mountztorque.com
1080 North 11th Street, San Jose, CA 95112 | Phone: (408) 292
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Q6. What is a calibration certificate?
The torque certificate means that a torque wrench or torque measurement device meets the standards for accuracy and performance requested by the customer or published by the manufacturer. Torque certification is important in industries where precise torque application is critical, such as automotive, aerospace, manufacturing, and construction. Our US laboratories are accredited to ISO 17025 and use the same procedures certified to ISO 9001.
Q7. What is a non-accredited calibration certificate?
A non-accredited torque certificate assures users that the torque wrench or torque measurement device meets recognized standards for accuracy and reliability. This can be essential for ensuring the quality of workmanship, safety, and compliance with industry regulations. A non-accredited calibration follows the same process as an accredited service but does not include an ISO certification stamp or a statement of measurement uncertainty.
Q8. What is an ISO 17025-accredited calibration certificate?
An ISO-accredited torque certificate assures users that the torque wrench or torque measurement device meets recognized standards for accuracy and reliability. This can be essential for ensuring the quality of workmanship, safety, and compliance with industry regulations. An ISO 17025 certificate includes an ISO certification cost and a statement of measurement uncertainty.
Q9. Why should I purchase an accredited calibration certificate?
You will be using your tool to calibrate another tool. Your customer or organization requires an accredited calibration.
Q10. Why is the cost of the accredited calibration higher than that of the non-accredited calibration?
Accredited calibration is more expensive due to lab certification, auditing, proficiency, and reporting requirements for 17025.
Q11. What is ISO 17025?
ISO/IEC 17025 is an international standard that specifies the general requirements for the competence of testing and calibration laboratories. ISO/IEC 17025 accreditation ensures that a laboratory has demonstrated technical competence and can produce precise and accurate test and/or calibration results according to the scope of accreditation (torque tools and measuring instruments) In summary, ISO/IEC 17025 calibration certification signifies that a laboratory has been accredited to internationally recognized standards for competence in performing calibrations, ensuring the accuracy and reliability of measurement results provided by that laboratory.
Q12. What are the passwords for Mountz calibration software?
LTT/PTT/BMX - “eingang” for calibration, “datum” for interval/date change EZ-TorQ - 5809
SILICON VALLEY HEADQUARTERS 1080 North 11th Street, San Jose, CA 95112 | Phone: (408) 292-2214 | Fax: (408) 292-2733 | mountztorque.com
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Q13. Can my calibration service be expedited?
Yes, please view Calibration Price Sheet on pages 4 -7, see Rush Service column for each product type.
Q14. What is uncertainty on specific tools?
View Mountz ISO/IEC 17025 Certificate of Accreditation
Q15. What is tolerance on specific tools?
Reference Tool Benefits section on the website for published tolerance for each tool. Example: EZ-TorQ III Power tools ratings are not published because of fastening variables. No set iso standard. Tolerances are published on individual calibration certificates. Power Tools: Around 10% Pulse Tools & Battery Operated Tools: Around 15%
Q16. What accessories are required to be sent with the tool, vs optional?
Mountz products:
Send all impacted accessories or cables for troubleshooting. If sending legacy (pre 2006) torque analyzer products send in all related torque analyzers, sensors or cables. Non Mountz products: Include all related accessories for troubleshooting.
Q17. What tools require a preset value?
Preset or non-adjustable hand tools and electric screwdrivers.
Q 18. What is the max interval for calibration?
No set rule for a limit.
Typically users will select a 6 or 12 month interval. We do not recommend selecting an interval longer than 18 or 24 months.
Q 19. Recently purchased tool and not operating, don't know how to use the tool?
Sales
Escalte to Applications, Software Questions Contact US form
Q 20. The length of warranties, which tools are longer than a year? 1 year standard manufacturer warranty 30 day return policy RMA process with customer experience FG, FGA, FGC have 2 year limited warranty, lifetime limited warranty
For the EPT-Series Li-ion Battery (25.2V 3.0A), the seller warrants that the Goods will be free of defects in materials or workmanship, under normal use and service, for a period of six (6) months from date of shipment from Seller's facility
SILICON VALLEY HEADQUARTERS 1080 North 11th Street, San Jose, CA 95112 | Phone: (408) 292-2214 | Fax: (408) 292-2733 | mountztorque.com
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Q 21. How long is the service warranty (repair, calibration)?
90 Day Policy from the related service performed on the tool. For product and parts Refer to terms and conditions
SILICON VALLEY HEADQUARTERS 1080 North 11th Street, San Jose, CA 95112 | Phone: (408) 292-2214 | Fax: (408) 292-2733 | mountztorque.com
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