Q13. Can my calibration service be expedited?
Yes, please view Calibration Price Sheet on pages 4 -7, see Rush Service column for each product type.
Q14. What is uncertainty on specific tools?
View Mountz ISO/IEC 17025 Certificate of Accreditation
Q15. What is tolerance on specific tools?
Reference Tool Benefits section on the website for published tolerance for each tool. Example: EZ-TorQ III Power tools ratings are not published because of fastening variables. No set iso standard. Tolerances are published on individual calibration certificates. Power Tools: Around 10% Pulse Tools & Battery Operated Tools: Around 15%
Q16. What accessories are required to be sent with the tool, vs optional?
Mountz products:
Send all impacted accessories or cables for troubleshooting. If sending legacy (pre 2006) torque analyzer products send in all related torque analyzers, sensors or cables. Non Mountz products: Include all related accessories for troubleshooting.
Q17. What tools require a preset value?
Preset or non-adjustable hand tools and electric screwdrivers.
Q 18. What is the max interval for calibration?
No set rule for a limit.
Typically users will select a 6 or 12 month interval. We do not recommend selecting an interval longer than 18 or 24 months.
Q 19. Recently purchased tool and not operating, don't know how to use the tool?
Sales
Escalte to Applications, Software Questions Contact US form
Q 20. The length of warranties, which tools are longer than a year? 1 year standard manufacturer warranty 30 day return policy RMA process with customer experience FG, FGA, FGC have 2 year limited warranty, lifetime limited warranty
For the EPT-Series Li-ion Battery (25.2V 3.0A), the seller warrants that the Goods will be free of defects in materials or workmanship, under normal use and service, for a period of six (6) months from date of shipment from Seller's facility
SILICON VALLEY HEADQUARTERS 1080 North 11th Street, San Jose, CA 95112 | Phone: (408) 292-2214 | Fax: (408) 292-2733 | mountztorque.com
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