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UNIVERSITY PARTNERSHIPS PROGRAMME
Job Description Job Title
Revenue and Partnerships Manager
Reports To
Head of Lettings & Revenue
Location
London Office/ Flexible on location given national remit
Job Purpose The job holder will be accountable for: • Leading a regional team to successful delivery of both self-delivered and partner delivered Accommodation Services, in-line with contractual obligations and agreed processes, with the principal focus of maximising occupancy levels and delivering the revenue targets throughout the year • Proactively monitoring, recommending, and implementing mitigations to maximise occupancy and revenue, providing ongoing Demand Management security for the group • Maintaining relationships with key stakeholders involved in accommodation services delivery – internal and external • Undertaking finance-related tasks and issuing occupancy, revenue calculations and void management projections/reports as required • Identifying and developing good practice through continuous improvements in accommodation services delivery Roles & Responsibilities Demand Management • Lead the regional approach to demand management, including supply and demand analysis, contractual obligations monitoring and reporting at regular intervals during each recruitment cycle • Ensure appropriate reviews of key contractual documentation are undertaken, including managing the timely review of the Student Residence Agreements, Terms and Conditions, marketing materials and associated correspondence with key stakeholders • Support the development of robust annual
Sales and Marketing plans, and over- arching strategies per partner, including development of commercial/vacation lettings with appropriate colleagues and partners via attendance at Marketing and Allocation Forums • Provide expert guidance and support to partners in efficient and effective allocations processes and procedures • Maintain regular lettings data and information from partners and develop insights to forward forecast and recommend mitigations against any likely impact on demand Partnerships • Supporting the Partnership Director for the region with the on-going development and maintenance of strong relations with university partners to maximise success • Working closely with senior University senior colleagues and accommodation leads to understand requirements and identify opportunities to maximise current and future sales and revenue potential • Support the Partnership Director as required including attending Partnership Boards, and deputising for them as required. • Leading the rent setting process with each partner as per the contractual obligations, and providing guidance and insight in rental pricing across the portfolio • Negotiating nominations agreements, where applicable Financial administration and reporting • Provide regular reporting on Lettings performance, including sales against occupancy targets, voids etc • Provide regional reporting and insight on the financial implications of bookings, reporting, monitoring and trend analysis
of contracts and voids, and to make recommendations for future actions to mitigate risks • Implement and maintain systems and procedures, ensuring an audit trail for all of the above • Lead the creation and administration of effective management reports on accommodation occupancy, revenue and credit and void • Deliver weekly reporting on lettings/sales • Support production of regular financial reporting and reconciliation as required in collaboration with the SPV Finance team. • Support the wider understanding of trends and demands with University and HE establishments to maximise occupancy. Customer and colleague liaison • Liaise as necessary with UPP staff, potential and current residents and University partners • Work with the student experience team to promote a strong sense of community and student focussed activity • Close liaison with internal and external stakeholders with whom the post holder will work closely with at each site People Management • Lead the regional team including the self-delivery of accommodation services functions to success • Carry out recruitment, induction, training need analysis and performance appraisals to develop the talent pipeline • Manage the Nottingham Accommodation Services Team to success • Carry out recruitment, induction, training need analysis and performance appraisals to develop the talent pipeline • To ensure standard operating procedures are documented and team members are
trained to ensure continuity of service • Act as an ambassador for the Above and Beyond Behaviour Framework, empowering colleagues to challenge behaviours that do not align • Responsible for recruitment, onboarding, coaching and supervision of the team • Ensure that reporting lines engage in regular and meaningful performance development conversations i.e. 1-1’s and the formal PDR process • Identify and work, with HR’s support, to address performance concerns as they arise and without delay • Ensure that the team consistently achieve full compliance in training, and subsequent record keeping. Identify and liaise with the Talent team to address any additional training needs within the team • Lead on communication and engagement strategies and actions within the team Health and Safety • Contribute to the Health and Safety management of the team, as appropriate. Other • Regular travel and overnight stays to lead the national portfolio will be required. • Consistently perform in a manner which aligns to Above and Beyond Behaviour Framework • Other duties as commensurate within the post
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