CASE STUDY
Customer stories IN-SYNC increase speed, reliability and accuracy of decisioning with Auto Decision Platform
About The IN-SYNC Group specialise in out- sourced payroll, tax and vehicle finance lending solutions. Their Credit Service division is a specialist vehicle finance lender, providing bespoke finance at competitive pricing to assist those in the self-employed industry with buying new vehicles. They aim for borrowers to be able to reduce their spend on vehi- cles whilst also improving their financial situation. The choice IN-SYNC’s own core values include ‘innovation’ and they have certainly been innovative in their deployment of
LendingMetrics’ Auto Decision Plat- form (ADP) to facilitate dramatically improved decisioning in terms of speed, accuracy and data. They were original- ly looking to transition from manual underwriting to an online web-based platform, as part of a business-wide infrastructure change to improve the technology being used. IN-SYNC had an existing relationship with LendingMetrics so when they made the decision to look at automat- ing their underwriting, the financial technology supplier was their first point of contact. LendingMetrics demon- strated the capabilities of ADP and the lender commented that the tool looked
‘fantastic’, with a wide range of func- tions and an ability to integrate with any number of sources. Unlike similar companies, IN-SYNC had access to a large amount of data but had challenges in processing it without any automation involved in their exist- ing software. Trying to accommodate this amount of data within spread- sheets was problematic, causing pro- cesses to take a long time due to man- aging the large amounts of data. This method also hindered IN-SYNC’s sales and underwriting teams; the manual process meant that there was a risk of errors, speed issues and a lack of a digital presence.
16 | Metrics Monthly
Q4 | 2021
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