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In contrast, ADP utilises proprietary data solutions, credit risk data and Open Banking solutions to process applications in record time, and easily make credit policy changes as-and- when needed. The universally integrat- ed platform also handles the real-time execution of credit reference, AML and affordability calls to the major credit reference agencies, facilitating instant decision outcomes and a better cus- requirements-gathering stage of the project was particularly well managed according to IN-SYNC, who had worked with other software providers in the past that weren’t as thorough, and found LendingMetrics refreshingly coordinated. The imple- mentation process was smooth and well managed, with LendingMetrics’ approach described as highly thorough and detailed. The project team were well organised, with the process clearly structured and appropriately phased in order to make the integration as seam- less as possible. As a result, the expec- tation on deliverables and timescales was always apparent for both parties. This was emphasised with clear com- tomer experience overall. The experience The initial
Metrics, however, was very thorough, which meant that every timescale was adhered to. It also resulted in the FinTech company being able to pro-ac- tively ensure that IN-SYNC got the most out of the solution and were very glad they made the decision to implement ADP. The result Now, IN-SYNC are utilising ADP to add significant benefits to their underwrit - ing process, particularly regarding the speed, reliability and accuracy of deci- sioning. IN-SYNC’s administrators and underwriters alike find the platform very easy to navigate and understand, describing ADP as ‘absolutely fantastic’. The user interface is considered well laid out, with helpful colour coding and a clear structure that allows IN-SYNC’s team to use the system without an ongoing need for training. The system itself is described as very responsive, with ‘zero downtime’ and always fully functional with no issues. The rapid response rates and fast processing time allows IN-SYNC to massively reduce the time to decision as well as increase accuracy and provide a first- class experience to their self-employed customers looking to finance vehicles.
“As a business, we were extreme - ly happy and im - pressed with the LendingMet r ics team and the outcome of the implementat ion project.” Philip Colman Operations Manager
munication between the two compa- nies from the get-go, as LendingMetrics assigned a dedicated Project Manager to oversee the duration of the project and act as the first port-of-call should IN-SYNC have any queries. IN-SYNC’s experience with other soft- ware providers was that they often didn’t gather enough information at the start of the project or manage the build and test phases well. Lending-
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