Tasmanian Hospitality Review - December / January 2023

Great Customer Experience Program

The Great Customer Experience Program continues to provide support and essential services to the entire hospitality industry. Whether it is improving your staff’s standard of customer service, team building, access to information around government grants and initiatives or helping you look outside the box when it comes to staff recruitment and retention, there is something in the program which could be beneficial for you. All this support comes after meeting a member of the team and completing a Business Health Check. The purpose of the Business Health Check is to sit down with operator and develop an understanding of their business, their staff, what’s important to them and what areas they would like to improve. Following this consultation your GCE team member will come back to you with some recommendations and referrals to help address any problems or issues that were identified in your Business Health Check. A couple of recent success stories that have come out of these consultations have been two venues who were looking for entry level staff. We were able to link these businesses with local schools who run hospitality courses as electives – one of these was Plenty Cider in the Derwent Valley. Grace was after a junior employee to help out at the cidery coming into a busy summer. She was struggling to find someone to take the role, but through Roger O’Meagher from the THA’s Workforce Development Program, we put Grace

in touch with New Norfolk High, who offer a Hospitality Package of Learning course. New Norfolk High put forward a couple of applicants and Plenty Cider have now filled the role. So if you are in need of staff coming into this busy season, book in a Business Health check with one of our team on the details below.

GRACE AND ADAM FROM PLENTY CIDER

Jack Milbourne (Southern Regional Manager) E: jack@tha.asn.au Ph: 0439763977 Darren Martello (North West Regional Manager) E: darren@tha.asn.au Ph: 0428020179 Deb Gardner (Venue Support Specialist ) E: deb@tha.asn.au Ph: 0439829220 Dave Noonan (Program Facilitator) E: dave@tha.asn.au Ph: 0437099315

Tasmanian Hospitality Review 18 Dec/Jan Edition

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