February Digital Magazine-Jacobi

BLACK HISTORY MONTH JACOBI NEWS DIGITAL MAGAZINE Celebrating Celebrating

February 2023

TOP FEATURES 01

Black Leadership Spotlight Recognizing our African American Leaders in celebration of Black History Month.

CEO MESSAGE

Celebrating Black History Month. Recognizing the accomplishments of Black Americans in health care and throughout American history.

PATHWAY TO PLANETREE Embracing a Culture of Person-Centered Care. Caring for our patients, employees, families and community.

2023 LEGISLATIVE BREAKFAST

The Legislative Breakfast allows our Elected Officials to interface with our Health System's Leadership Staff, Executive Leaders at the facilities, and the Community Advisory Board Members. CM RAFAEL SALAMANCA JR SITE VISIT Council Member Rafael Salamanca Jr. visits NYC Health + Hospitals/Jacobi to learn about our hospital's services and the comprehensive person- centered provided for our patients.

NYC Health + Hospitals/Jacobi | February 2023

The Jacobi News Digital Magazine is a monthly publication designed to communicate, inspire, engage, and connect employees at NYC Health + Hospitals/Jacobi, patients, and Bronx residents to valuable wellness content, plus relevant hospital information, updates, and events. NYC Health + Hospitals/Jacobi A Great Place to Work | A Great Place to Receive Care

Editor In-Chief & Graphic Design Keisha Gilles Director, Communications, Public Affairs & Community Relations

Media John Doyle Associate Director, Communications & Media Liaison

Photography Dominique Maddox Social Media Manager

Yris Caban Community Associate

NYC Health + Hospitals/Jacobi | February 2023

Chris Mastromano Chief Executive Officer

Healthcare is about people who selflessly and heroically deliver it in the face of adversity with compassion.

Message from Chris

As we progress through the year, February has proven to be eventful and inspiring!

We celebrated Black History Month, a time to recognize the immeasurable contributions that African Americans have made toward American History. We highlighted Black pioneers in health care and placed a spotlight on our leaders in health care at the facilities. Celebrating Black History Month reminds us of our health system's mission, which focuses on equity and comprehensive, quality health care for all. In February, we hosted our annual Legislative Breakfast. We had the unique opportunity to host our elected officials at the Jacobi campus. It was a successful event. Our central office colleagues provided a plethora of information to educate our electeds about our health system's city, state, and federal updates, focusing on the state budget priorities. I am thankful to all our elected officials who attended for their steadfast partnership. Also, thanks to our dedicated community advisory board chairs and members at Jacobi and NCB and our executive leaders for their collaboration and commitment to community service. In addition to the Legislative Breakfast, we hosted a press conference for Council Member Amanda Farías, who awarded a check for $25K to support Jacobi's Stand Up to Violence program. The Stand Up to Violence (SUV) program is the nation's first hospital-run Cure Violence-based program. Lastly, a special thank you to Council Member Rafael Salamanca Jr., who visited Jacobi to learn about our hospital's services and the comprehensive person- centered care provided for our patients. Conclusively, join me in congratulating Dr. Frederick Nagel and the NCB Emergency Department teams for receiving accreditation from the ACEP Geriatric Emergency Department Accreditation Program (GEDA). This accreditation demonstrates that NCB is focused on the highest standards of care for older adults in the Bronx communities we serve. Thank you all for your steadfast commitment to health care. Remember, face masks are still required facility-wide. Keep yourselves, our patients, colleagues, and loved ones safe and healthy.

Chris Mastromano

Black Leadership Spotlight CELEBRATING BLACK HISTORY MONTH

Linelle Campbell, MD Attending Physician

Marie Ward, MD Director Breast Surgery

Kara Simpson, LCSW-R Director of Social Work Behavioral Health

Richardeanea Theodore, PhD Director of Nursing Education, Research, Retention & Special Projects

Black Leadership Spotlight

Ngozi Nwankpa, MD, MHL, FACOG Site Director | Department of Obstetrics and Gynecology Vice Chair & Director of Quality Department of Obstetrics and Gynecology

Reggie Richardson, MBA Director of Fiscal Affairs

Keisha Gilles, M.A. Director, Communications Public Affairs & Community Relations

Carmen Holt, RN Director of Nursing

2023 LEGISLATIVE BREAKFAST

The annual Legislative Breakfast allows our Elected Officials to interface with our Health System's Leadership Staff, Executive Leaders at the facilities, and the Community Advisory Board Members.

NYC Health + Hospitals/Jacobi | February 2023

Our annual Legislative Breakfast held on Friday, February 10 was a huge success! We are grateful for attendance by: State Senator Jamal T. Bailey; State Senator Nathalia Fernandez; Assembly Member Jeffrey Dinowitz; Assembly Member Michael Benedetto; Assembly Member John Zaccaro Jr.; Council Member Kevin Riley; Council Member Marjorie Velazquez; Borough President Vanessa L. Gibson

Thank you to our CAB Chairs Judith Benitez and Esme Sattaur-Low. Also, thank you to our Community Advisory Board Members.

SITE

Council Member Rafael Salamanca Jr. Visit

NYC Health + Hospitals/Jacobi | February 2023

On Friday, February 10, Council Member Rafael Salamanca Jr. visited Jacobi to learn about our hospital's services and the comprehensive person-centered care provided for our patients.

NYC Health + Hospitals/Jacobi | February 2023

PATHWAY TO PLANETREE

REFER Looking back at our accomplishments in 2022, we see much to be grateful for. As our journey with Planetree continues, we understand the importance of caring for patients, caring for staff, and caring for our community. We also embrace the philosophy that there is “nothing about me, without me,” which places the voices of our staff and patients at the center of just about everything we do. Doing this improves the experience of person-centered care and the services we provide to our patients and community. Thanks to our partnership with Planetree, we took a close look at our environment of care at Jacobi through our Caring Culture Survey results guided by Planetree’s team. We were happy to report that despite the starts and stops experienced during the Covid-19 pandemic. We see that our desire to embrace a culture of caring remains strong. How is this so? Let’s take a look. The survey looked at personal, coworker, and leader caring and was separated into two groups -direct and indirect caregivers represented by clinical and non-clinical staff. While looking into results from both 2021 and 2022, we noticed a change in how the team feels cared for by our colleagues, leaders, and others. The results showed improvement in 23 out of 24 questions, with 9 out of 10 showing statistical significance over our 2021 benchmark*. Our overall mean score in 2022 also showed statistical significance for our Indirect Caregivers*. Significant signs of strength were seen all around!

Tracking quality improvement measures such as this are great ways to align with what matters to our staff and help us build on programs that create a positive workplace culture.

Coming soon: 2023 Care Experience Expo on Wednesday, April 26th & The Planetree Lived Experience Tuesday-Thursday on June 6th, 7th and 8th. Please mark the dates on your calendar for these important events!

NYC Health + Hospitals/Jacobi | February 2023

2021 & 2022 Caring Culture Survey Results - Questions

2021 & 2022 Caring Culture Survey Results – Mean Score

NYC Health + Hospitals/Jacobi | February 2023

What does a child life specialist do?

NYC Health + Hospitals/Jacobi | February 2023

Marsha Moriah, MS, CCLS Associate Director Child Life Department of Pediatrics

Certified Child Life Specialists are educated and clinically trained in the developmental impact of hospitalization, illness, and injury. Their role seeks to help improve patient and family care, satisfaction, and overall healthcare experience. Infants, children, and youth confront various stressful and unexpected traumatic events such as chronic illness, hospitalization, the death of a loved one, or the aftermath of violent acts or natural disasters that can impact their ability to cope. These experiences related to healthcare can lead to feelings of fear, confusion, loss of control, and isolation that can inhibit their development and adversely affect their physical and emotional health and well-being. Certified Child Life Specialists help pediatric patients and their families cope with the stress and uncertainty of acute and chronic illness, injury, trauma, disability, loss, and grief. We provide evidence-based, developmentally, and psychologically appropriate interventions, including therapeutic play, procedure preparation, and education to reduce fear, anxiety, and pain. Studies show child life services result in cost savings, including reduced length of stay, decreased sedation needs, and improved family satisfaction and ratings of overall healthcare experience.

Here is our Child Life Amazon wish list:

NYC Health + Hospitals/Jacobi | February 2023

SHOPPE POP-UP

NYC Health + Hospitals/Jacobi | February 2023

NYC Health + Hospitals/Jacobi | January 2023

NYC Health + Hospitals/Jacobi | February 2023

ASH WEDNESDAY

Lent Begins

NYC Health + Hospitals/Jacobi | February 2023

Bronx Council Member Amanda Farías Allocated $25,000 to NYC Health + Hospitals/Jacobi's Stand Up to Violence Program

Stand up to Violence has seen a 59% decrease in gunshot wound victims in the precinct areas they service

NYC Health + Hospitals/Jacobi | February 2023

On February 8, The Bronx, NY- Council Member Amanda Farías presented a check of $25,000 to support Jacobi’s Stand Up to Violence program. The Stand Up to Violence (SUV) program is the first hospital-run Cure Violence based program in the nation. At the press conference SUV reported that they have seen a 59% decrease in the chance for violent re-injury in SUV patients and a 59% decrease in gunshot wound victims in the precinct areas that SUV serves. The Council Member has committed funds to aid this critical program in fighting gun violence as the public health crisis that it is. The SUV program began in 2014 and exists within the 49th, 47th, and 43rd precincts in the Bronx. The 43rd precinct is within Council District 18, which Council Member Farías represents. At the press conference in Jacobi Medical Center, Council Member Amanda Farías stated, “This program is the success that it is because of how ingrained our SUV leaders are in the communities they service. As the Council Member who represents the 43rd I am grateful for your work and honored to have a partner like you in our backyard. Gun violence is not caused by a singular issue, nor will it be solved with a singular solution. In communities like ours, in Soundview, Castle Hill, Clason Point and more, gun violence is something we hear about and deal with more than any of us would like to. But the work that SUV is doing makes a difference and I know that together we will continue to bring down the rates of gun violence in our communities, especially for our young people. Senator Chuck Schumer was right here in 2021 talking about SUV, and he said ‘This program works but it needs some money.’ Well, I am thrilled to answer that call and invest in the SUV program today.”

NYC Health + Hospitals/Jacobi | February 2023

STAND UP TO VIOLENCE AMPLIFY YOUR VOICE

NYC Health + Hospitals/Jacobi | February 2023

RESIDENT DAY THANK A Friday, February 24, 2023

NYC Health + Hospitals/Jacobi | February 2023

Thank you! RES I DENTS

NYC Health + Hospitals/Jacobi | February 2023

Employee Resource Groups PROMOTING EQUITY

NYC Health + Hospitals/Jacobi created the Jacobi Diversity, Equity and Inclusion (JEDI) Committee in 2021. The committee’s focus is to advance racial and social justice by integrating an equity lens into Jacobi’s operations. Specifically, the committee is dedicated to providing staff spaces to foster inclusiveness for employees. When employees feel safe to socially identify, this will impact employee satisfaction and support recruitment and retention of underrepresented groups. Who is JEDI?

NYC Health + Hospitals/Jacobi | February 2023

NURSING CLINICAL LADDER

The Nursing Clinical Ladder is a structured program to provide clinical staff nurses with an opportunity for career advancement while remaining in the clinical setting, providing direct patient care. It is used to recognize advanced performance and professional development. This year we want to exceed the number of 2022 clinical ladder applicants and increase the number of applicants to 100. As we pass the midpoint of the Clinical Ladder application period, we are close to eclipsing the number of 2022 Clinical applicants.

NYC Health + Hospitals/Jacobi | February 2023

The NEW Food Service Associate Program in the Food and Nutrition Department went into effect on Wednesday, November 23, 2022. Food & Nutrition Food Service Associates

NYC Health + Hospitals/Jacobi | February 2023

What is the new position title? Food Service Associate (FSA) What is the position description? Food Service Associate (FSA) combines the patient navigator and tray passer functions. The FSA will take the patient's meal selection for breakfast, lunch, and dinner, serve the patient their food selection, and pick up the patient's tray. “The Food Service Associate is a newly created position that will provide personalized service to the patient, offering and delivering delicious meal selections tailored to each patient’s choices in adherence with their physician’s ordered diets. The Food Service Associate program provides the patient with confidence that there is responsibility and accountability when making their dining selections. The food Service Associate utilizes a tablet with the menu selection program, which interfaces with our nutritional software.

The Food Service Associate will be able to respond promptly to any needs for changes, or as we call them, “Service Recoveries,” to guarantee a GREAT experience.”

Why was the position created? To support the enhancement of the Food Service experience and to improve overall customer satisfaction. “The position is essential for the enhancement(s) of the Plant- Based Program in response to the Mayor’s Initiative. The Department of Food & Nutrition at Jacobi implemented Plant-Based lunches in March of 2022. Plant-Based dinners began on Monday, November 28th, 2022 in support of the Plant Forward Initiative. The addition of these positions will provide education to our patients about health and wellness. The Beryl Institute’s studies on improving the Patient Experience identifies the patients the foremost driver of patient satisfaction: “Did they care about me as a person?” The personalized service provided by the Food Service Associate will fulfill this need. When will this roll out? Food Service Associate program at Jacobi commenced on Wednesday November 23rd, 2022. The FSA’s started taking inpatient orders for eligible diets on Wednesday November 23rd for the following day. All future orders follows the same process.

NYC Health + Hospitals/Jacobi | February 2023

The Food Service Associate is a newly created position that provides personalized service to the patient, offering and delivering nutritious meal selections tailored to each patient’s choices in adherence with their physician’s ordered diets. Our program is designed to have a dedicated FSA to each unit to deliver quality patient care. Plant-Based dinners were implemented Monday, November 28th, 2022 in support of the Plant Forward Initiative. The Department of Food & Nutrition at Jacobi implemented Plant- Based lunches in March of 2022.

NYC Health + Hospitals/Jacobi | February 2023

NATIONAL HEART HEALTH MONTH

For National Wear Red Day, we hosted a Go Red For Women resource event. Our Health Care Heroes wore red attire to show their support! During Heart Health Month we emphasize the importance of making small changes in diet and lifestyle to improve your heart health.

#JacobiStrong

NYC Health + Hospitals/Jacobi | February 2023

Scan the QR Code from your smartphone camera or type in the website address to access the online Nomination Form WANT TO SAY THANK YOU TO YOUR NURSE? Share your story of compassionate and skillful nursing care THE DAISY AWARD

DUE DATE FOR NOMINATION: FRIDAY, MARCH 31, 2023

daisyfoundation.org/

NYC Health + Hospitals/Jacobi | February 2023

Do you know someone who has a passion for health care? Help us spread the word about our

JOIN OUR TEAM

EVERY FRIDAY Weekly Job Fairs Submit Resumes to: Jacoba10@nychhc.org

NYC Health + Hospitals/Jacobi hosts weekly Job Fairs every Friday to recruit the most talented Healthcare Professionals. Registration is Required Jacoba10@nychhc.org

(718) 918-3520

NYC Health + Hospitals/Jacobi | February 2023

Stay Connected for The Latest Hospital News & Updates @JacobiHosp

Scan Here to Visit NYC Health + Hospitals/Jacobi Twitter Page

#JacobiStrong

NYC Health + Hospitals/Jacobi | February 2023

JACOBI NEWS

Submit Your News Stories! Communications & Public Affairs Building 4 | 7N1 Phone: (718) 918-3827 Email: JacobiNCBPublicAffairs@nychhc.org

@JacobiHosp

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