What is the new position title? Food Service Associate (FSA) What is the position description? Food Service Associate (FSA) combines the patient navigator and tray passer functions. The FSA will take the patient's meal selection for breakfast, lunch, and dinner, serve the patient their food selection, and pick up the patient's tray. “The Food Service Associate is a newly created position that will provide personalized service to the patient, offering and delivering delicious meal selections tailored to each patient’s choices in adherence with their physician’s ordered diets. The Food Service Associate program provides the patient with confidence that there is responsibility and accountability when making their dining selections. The food Service Associate utilizes a tablet with the menu selection program, which interfaces with our nutritional software.
The Food Service Associate will be able to respond promptly to any needs for changes, or as we call them, “Service Recoveries,” to guarantee a GREAT experience.”
Why was the position created? To support the enhancement of the Food Service experience and to improve overall customer satisfaction. “The position is essential for the enhancement(s) of the Plant- Based Program in response to the Mayor’s Initiative. The Department of Food & Nutrition at Jacobi implemented Plant-Based lunches in March of 2022. Plant-Based dinners began on Monday, November 28th, 2022 in support of the Plant Forward Initiative. The addition of these positions will provide education to our patients about health and wellness. The Beryl Institute’s studies on improving the Patient Experience identifies the patients the foremost driver of patient satisfaction: “Did they care about me as a person?” The personalized service provided by the Food Service Associate will fulfill this need. When will this roll out? Food Service Associate program at Jacobi commenced on Wednesday November 23rd, 2022. The FSA’s started taking inpatient orders for eligible diets on Wednesday November 23rd for the following day. All future orders follows the same process.
NYC Health + Hospitals/Jacobi | February 2023
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