In developing the production level report with the [DIS Analytics] technician scorecard, seen a significant increase in productivity in the service department at the production level without necessarily having the need for management to take any additional steps, to help facilitate some of that production. So, it's also built a lot of trust, which is another kind of happy accident, where the, you know, the technicians no longer have to wait for me or for any other manager to produce a report of, you know, whatever they're, whatever they're doing, and give it to them.
DIS Analytics
Stefan Shriewer, Director of Operations Ewald Kubota
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The biggest gain for the team, especially in the service department, was being able to see the real-time efficiency, recovery, and total billing by technician. It reinforces tech practices and efficiency, and it reinforces accountability. Eric Holloway, Owner On-Site Services Read the full story
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