Digitization
Do you use text messaging at your dealership?
Text Messaging
2024 DIS Equipment Dealer Industry Survey
Making communication with customers simple and efficient is key to running a smooth dealership. By going beyond just phone calls and emails, you can respond faster and more reliably, keeping everything on track. This means fewer work order mix-ups and a lot less confusion. Plus, cutting down incoming calls by up to 50% helps avoid the frustration of missed voicemails, all while speeding up your response times—without adding more work for your team. Let's face it, texting has become the go-to way to stay in touch with customers throughout the service process.
21%
42%
37%
Chatbots
If you aren’t leveraging chatbots to go through work order history, connect customers with service advisors, and more, you’re missing out on the opportunity to have 95% of the process of opening a work order taken care of.
Yes
No, but I want to start No, and I don’t plan to start
30
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